CII & PFS Assessment and Examination Issues & Queries

Examination and Assessment Issues and Complaints

Please find the below relevant channels of communication for reporting issues:

1. In the majority of cases, the first point of contact is the CII Customer Service team by:
   - Email: customer.serv@cii.co.uk
   - Phone: +44 (0)20 8989 8464
   - Using the Webchat service at the bottom of the screen https://www.cii.co.uk/about-us/contact-us/
2. For complaints, please use the CII complaints webform: CII Complaints, or by Email: complaints@cii.co.uk
3. For accessibility and special circumstances support please see this information https://www.cii.co.uk/media/bxsjd2e2/cii-qualifications-accessibility-and-special-circumstances-policy-and-guidance.pdf
4. For any technical issues with a PSI exam, please call +44 (0)80 8273 9244

Other useful information:

Assessment information such as remote invigilation and exam centre help https://www.cii.co.uk/learning/qualifications/assessment-information/

Exam day checklist https://www.cii.co.uk/learning/qualifications/assessment-information/on-screen-written-exams-by-remote-invigilation/on-the-exam-day/

Webinar to help candidates understand how to prepare for on-screen written remote invigilation exams https://event.on24.com/wcc/r/3072239/E795F08D05964F547DE44810EE680600

Webinar to help candidates understand how to prepare for multiple choice remote invigilation exams https://event.on24.com/wcc/r/2955762/7ACD5D0825681ACF50FD7ED3EC50B56B

If you need any support from your local institute with communicating with CII, please do not hesitate to contact us.