Forthcoming CPD programme
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Negotiation and influence
In this IIL interactive webinar, Antonia Roberts talks about how negotiation and influence are critical business skills for people to achieve positive outcomes in different situations, whether you are in a commercial role or not.
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Bridging generational divides for stronger workplaces
In this IIL inclusion and diversity webinar, Nilema Bhakta-Jones discusses the different generations in the workplace, providing a deeper understanding of what shapes each generation and practical steps to address issues that prevent collaboration.
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From blank page to posted: Creating social media content that works
In this IIL financial planning webinar, Matt Cordas, LinkedIn Top Voice for Financial Services, will share practical frameworks and tips to help professionals who struggle to turn good ideas into social media posts that land.
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Political risk management
In this IIL London Market webinar, Barbara Komjathy and Marina Biancalana explore the fundamentals of political risk management, its significance for the insurance industry, and how the function is structured in relation to the risks insurers assume.
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Crypto confidence: How can the London Market demystify digital asset insurance?
Join us in the Old Library at Lloyd’s for a panel discussion and Q&A with Ben Davis, Peter Wedge and Will Gow, experts in the intersection of insurance and digital assets. In this session, the speakers discuss the current state of digital asset insurance, the opportunity for growth in this market and the barriers facing this growth.
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Customer behavioural biases: Understanding the essentials
In this IIL webinar, Jeff Heasman will introduce you to the most common, though often difficult to spot, behavioural biases that can be encountered throughout the customer journey from product design to claims settlement, as well as tips on how to handle them to avoid customer harm.
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Joint Learning and Development (CPD) Conference
Our next annual Joint Learning and Development (CPD) Conference will be taking place at Lingfield Park Resort. This conference, hosted jointly by the Insurance Institute of Sussex, North Downs Insurance Institute and the Insurance Institute of Guildford, will deliver 5 hours of quality CPD that will be of interest to all general insurance professionals. During the day, we have planned a range of topical subjects which will include: * contract works insurance * fraudulent claim trends over fire, theft, liability and motor * lithium-ion batteries * plant pathology investigations in the insurance industry * underinsurance including rebuilding costs and the complications of listed buildings Book your place(s) by 31 August to take advantage of our discounted rates - click on the Book Now button for more information.
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Latest developments in flight crew training
In this IIL aviation webinar, Carey Edwards gives an overview of the critical importance of introducing CBTA or EBT (competency-based training and assessment/ evidence-based training) correctly in an aviation operation. In this session, attendees can learn why these programmes were developed, what they are and the benefits of implementing them successfully, so that airlines and other operators can see a step change in flight safety.
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Addressing stress and burnout in the hybrid working environment
In this IIL webinar, Nick Thomas provides awareness of the true nature of stress, the stress-related challenges to modern hybrid work, and some tools and skills to overcome them and build energy, health and performance.
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The Insurance Institute of London and those individuals who give lectures and/or produce papers under its auspices are mindful of the need for such material to be as complete and accurate as the occasion requires and permits. However, such material is not represented to be a full and authoritative statement of the law or practice relating to any of the issues covered and no liability for any error or omission or for any opinion expressed will be accepted by the speaker or writer, his or her employer or the Institute.