The Thomas Cook Story to 2019 – The inside view

Online event
Thursday, 28 January 2021
4:00 pm – 5:00 pm (UK time)
    • Dame Deirdre Hutton, Formerly Chair (2009 - 2020) of Civil Aviation Authority (CAA)

In this IIL webinar, Dame Deirdre Hutton discussed the failure of Thomas Cook, how it was handled, what the main lessons were and how this is an exemplar of the challenges that can face regulators. She also illustrated how regulators work; how they can improve; what can be learnt; and what the role of leadership is in a crisis.

During her eleven years at the helm of the Civil Aviation Authority (CAA), Dame Deirdre saw the time bracketed by two substantial crises - first the explosion of the Icelandic volcano in 2010, and then the demise of Thomas Cook in 2019. Dame Deirdre will explain why the handling the first crisis was so much less successful than the second, what the CAA learned from volcanic ash in 2010 and how the CAA has changed as a consequence.

By the end of this webinar members would have gained an insight into:

  • The failure of Thomas Cook and the lessons learned
  • Leadership and resilience in a crisis
  • The future of aviation
  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at