Giving and receiving feedback effectively
In this IIL interactive and practical webinar, Melissa Kidd provides some strategies and skills, tools, and techniques to ensure that feedback is given and received in a way that gets the message across while maintaining the relationship.
Many managers find delivering feedback one of the hardest areas of their job. They know that if it’s delivered poorly, it can be demotivating. If it’s withheld, progress can slow, frustrations can rise and relationships can break down. And yet when delivered well, it can strengthen relationships and increase productivity and performance.
This session provides some tips and techniques for taking feedback well so that conversations become less emotionally charged and are more likely to result in the intended action or change.
Learning objectives:
- Prepare effectively for delivering feedback
- Recognise the two ingredients needed to create psychological safety so that the message can be heard in the right way
- Use a range of frameworks to structure the message
- Address or uncover resistance to the feedback
- Identify 6 tips for taking feedback well
Contact:
Please contact Patricia Pedraza (020 7397 3911) with any queries regarding this event.
Venue
- Online event
Booking information:
You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (07463 028327)
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.