FCA GI Consumer Duty and multi-occupancy update

Online event
Tuesday, 21 November 2023
9:45 am – 11:00 am (UK time)
    • Branko Bjelobaba FCII, Senior Consultant on FCA Compliance, Branko Limited
  • Professional Speaker Programme

In this comprehensive and interactive webinar, Branko Bjelobaba FCII gives an update on the FCA’s general insurance consumer duty and multi-occupancy.

Sheldon Mills, Executive Director of Consumers and Competition, FCA, warned that firms who ignore the Duty or who pose the most harm can expect swift action. He says: "Our supervisory and enforcement approach will be proportionate to the harm - or risk of harm - to consumers, with a sharp focus on outcomes. We will prioritise the most serious breaches and act swiftly and assertively where we find evidence of harm or risk of harm to consumers. In some cases, firms can expect us to take robust action, such as interventions or investigations, along with possible disciplinary sanctions. The 52 million financial services consumers in the UK rely on the sector to deliver good outcomes and should be even better protected from harm, particularly in these challenging economic times. The Duty will mean that consumers should receive communications they can understand, products and services that meet their needs/offer fair value, and they get the customer support they need when they need it."

The current cost of living squeeze makes it all the more vital consumers get fair value, and this should also benefit the competitiveness of the industry as firms strive to offer the best to compete for customers. Portfolio letters were sent on 20 September 2023 highlighting key areas required for improvement – market-wide and then personal/commercial/wholesale specific.

In this session, Branko also covers the new rules that will be effective from 1 January 2024 on multi-occupancy insurances following intervention by the government – these new rules will impact 5 million leaseholders. Leaseholders will be defined as customers and firms will have to act in their best interests and no commission sharing will be allowed with PMAs who will have to charge transparent fees for their services. Insurers and brokers will also need to provide more information about policies to leaseholders, including detail of all remuneration.

Learning objectives:

  • Where are we with consumer duty and what you should have done?
  • Current issues when it comes to the London Market and consumer duty
  • Key aspects of the product governance rule to include product value assessments
  • New rules on multi-occupancy insurances and the ramifications of this for insurers and brokers alike

This is a one-hour session followed by a Q&A session.

Please note: This session will not be recorded, so a playback will not be available for members who do not attend the live event.


Please contact Patricia Pedraza (020 7397 3911) with any queries regarding this event.

  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (07463 028327)

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 1/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.