Improving company culture: How to call out inappropriate behaviour

Online event
Monday, 05 October 2020
10:00 am – 12:30 pm
    • Branko Bjelobaba FCII, Senior Consultant on FCA Compliance, Branko Limited
    • Gillian Harvey, Head of Compliance Advice, AmTrust
    • Gareth Mutema (Multicultural Awareness Ambassador at iCAN), Churchill Insurance Consultants
  • Webinar

This comprehensive and interactive joint IIL and Branko Limited webinar will focus on the FCA’s key issue for the general insurance sector – culture! The panel will address FCA expectations in respect of culture, press coverage, how to assess your culture, make effective behavioural changes, the key role of senior managers and how chartered status can help.

The ‘Dear CEO’ letter, published 4 September 2020, set out a new supervisory agenda for general insurance intermediaries and that cultural improvements will ultimately drive the required changes. Yes, we've all participated in discussions about the importance of culture, but even seasoned campaigners can struggle with calling out inappropriate behaviour – why and what should happen to enable this?

During this interactive session, Gillian and Gareth will share their own personal experiences and share suggestions as to how changes can be made, and inappropriate behaviour addressed. Participants will be encouraged to share their own views and join the debate on what progress they have made and what a good, healthy culture looks like.

By the end of this webinar attendees will have gained an insight into:

  • The FCA’s new supervision strategy for GI brokers in respect of culture
  • What you should be doing already
  • Individual perspectives from Gillian Harvey and Gareth Mutema
  • What has worked well already in your own respective organisations and the journey you are on/have been on

This webinar is relevant to all GI staff - from insurers and brokers alike and anyone with an interest in general insurance.

This webinar will be hosted on Zoom. Please familiarise yourself with their T&Cs and Privacy Statement.

Joining instructions

Joining instructions will be sent out shortly before the Zoom webinar begins and all participants will receive a copy of the presentation after the webinar has ended.


Please contact (0800 619 6619) with any queries.

  • Online event

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

2 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at