Invisible disabilities: practical tips for colleagues and clients

Online event
Thursday, 03 December 2020
3:00 pm – 4:15 pm
    • Panel discussion
  • Inclusion & Diversity

In this IIL Inclusion & Diversity Committee and iDAWN webinar, the speakers discussed invisible disabilities from a variety of perspectives including mental health, neurodiversity and those living with other invisible conditions.

This year, the theme for International Day of Persons with Disabilities is ‘a disability-inclusive, accessible and sustainable post COVID-19 World'.

This panel discussion covered a number of key issues including, whether, following COVID 19, the insurance industry has adapted well to the challenges which arise in supporting colleagues living with invisible conditions, whether remote working has created more barriers for those living with a condition, what you can do now to feel empowered to support yourself and others and finally, sharing some top tips from industry insiders on what’s currently working well.

By the end of this webinar members would have gained an insight into:

  • Best practice across the insurance industry
  • Explain reasonable adjustments as a whole and provide insight into what is working well across the industry
  • How COVID has impacted those living with Invisible Disabilities


Sarah Restall, Director, InsideOut Leader board

Rebecca Sheppard, Technology & Administration Services Team Leader, Willis Towers Watson

Ed Mitchell, Pensions Administrator, Willis Towers Watson

Christopher Green, Associate Consultant - Human Capital Solutions Technology, Aon

Jane Hatton MSc, FCIPD, FRSA, Founder & CEO, Evenbreak

Lynsey Cross, Chief Operating Officer, Brooks Macdonald (Panel Chair)

In association with iDAWN

  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 1/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at