Visit to McLarens Aviation at London Heathrow

McLarens Aviation
Friday, 13 March 2020
11:00 am – 3:30 pm
  • CPD visit

This CPD visit to McLarens Aviation offices at London Heathrow Airport offered a behind the scenes look at how a leading aviation loss adjuster operates. With a backdrop of one of the world's business international airports, the visit also incorporated a briefing on Heathrow airport and the insurance aspects of airport operations.

This visit was hosted by McLarens London based surveyors, all of whom have extensive aviation experience. The visit was held at McLarens Aviation Head Office located at World Business Centre One, Heathrow. From 'WBC 1', attendees had an uninterrupted view over the northern runway and on to the terminals and hangers beyond. The programme for the day was arranged so that the hosts could deliver a brief on the 3pm change of mode from landing to take off on 27R which is the runway to the front of the office.

The visit programme provided a brief on airport operations, point out areas of heightened risk and possibly even listen in to air traffic controllers and ground controllers as they direct the multimillion dollar aircraft around this busy airfield. Attendees learned about the role of the aviation surveyor and the hosts liability adjusters provided a brief on the area of risk and insurance covering ramp operations, talking about the interaction between the airlines, airport authorities and ground handlers. During the visit, the hosts gave examples and explanations of typical insurance claims, how they report to insurance markets and how they manage the complex array of competing priorities.

By the end of this visit members will gain an insight into:

  • Operations at Heathrow Airport
  • An understanding of the complexity of operations at a major international airport
  • An understanding of the role of the aviation loss adjuster, their activities and their interaction with the insurance market
  • An understanding of the liability arising from ground operations and the contractual agreements in place to cover handling of aircraft on the ramp

This visit was specifically aimed at part qualified/newly qualified CII members working in aviation and wishing to learn more about the role of the aviation loss adjuster, their activities and their interaction with the insurance market.

All presentations included a Q&A session.

Refreshments, including lunch, were provided.

Attendees will be required to make their own travel arrangements to/from Hatton Cross Tube Station. Onward travel to McLarens offices will be provided.

Places on visits are limited and will be allocated on a first come, first served basis.

A fee will be charged for all visits. Visit fees are non-refunded if cancelled.

Please do let us know what we can do to make this visit fully accessible to you.


Please contact Edward Walker (020 7397 3915) or Susan Phillip (020 7397 3913) with any queries regarding this visit.

  • McLarens, World Business Centre 1
  • Newall Road
  • London Heathrow
  • TW6 2AS
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

4 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at