Business Interruption Policy wordings - challenges highlighted by claims experience

Willis Towers Watson
Friday, 25 October 2019
8:30 am – 10:00 am
    • Damian Glynn BA(Hons), FCA, FCILA, FUEDI, ELAE, FIFAA, Director, Head of Financial Risks, Sedgwick
    • Harry Roberts FCA, FCILA BSc (Hons), Consultant, Camford Sutton Associates
  • CILA/IIL joint lecture

In this joint IIL/CILA book relaunch Damian Glynn and Harry Roberts will say that we all know what 'contract certainty' means technically - that there needs to be a policy in existence at the start of the insurance, but when it comes to business interruption, we think it would be a good idea to take the concept of contract certainty a little further.

The concern is that there as been a lack of clarity for a long time now - for insurers, adjusters and customers - over certain aspects of BI policies. For example, there is often a big difference between the technical meanings for words in a policy and the way those words are used in everyday business.

The Chartered Institute of Loss Adjusters and the Insurance Institute of London joined forces and in October 2012 published a book looking at the issues. Earlier this year, the Chartered Insurance Institute's Society of Claims Professionals asked us to refresh the book which is being re-launched at this event.

By the end of this event members would have gained an insight into:

  • The changes we've noted since 2012
  • The remaining areas in most urgent need of further improvement
  • Why wider adoption of our recommendations would benefit everyone

  • Willis Towers Watson
  • 51 Lime Street
  • London
  • EC3M 7DQ
View map

Registration & Security

IIL lectures are open to CII and PFS members
CII and PFS members must register online by 12pm one working day before the lecture
For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
All attendees (at any venue) must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


  • Email confirmations and photo ID must be produced to security staff at the lecture venue
  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Please contact Patricia Pedraza (020 7397 3911) with any queries regarding the CPD events programme.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at