Economic abuse and insurance

In this joint IIL/CILA lecture Dr Nicola Sharp Jeffs described what economic abuse is; the charity's research findings in relation to insurance and economic abuse; and how insurers might look to improve outcomes for victim-survivors of economic abuse.

Nicola started with a brief introduction into the research conducted by the charity into survivors' experiences and Financial Ombudsman decisions.

This research revealed challenges for victims and survivors alike. Included in those challenges were the exclusion from taking out insurance and not being unable to make claims. Also, the inappropriate disclosure of information or inappropriate treatment by insurers along with difficulties accessing information about insurance policies. Policies being taken out had been cancelled or changed without a victim's knowledge or consent to do so. Victims can be restricted from gaining access to funds paid by insurers, for example, when a claim is to be paid but the abuser forces the victim to sign a note confirming the money is to be paid into the abuser's account, rather than a joint account

By the end of this lecture members will have gained an insight into:

• Why economic abuse is an issue for the insurance industry
• The challenges for victim-survivors in relation to insurance
• How insurers can support victim-survivors and also be supported

Co-Chairs:
Representing IIL - Johnny Timpson, Financial Protection Technical & Industry Affairs Manager, Scottish Widows & DWP Disability Champion for the Insurance Industry and Profession.

Representing CILA - Candy Holland, Past President, The Chartered Institute of Loss Adjusters.

CPD events are open to CII and PFS members
Registration closes at 12pm two working days before the event date
For events held in The Old Library, Lloyd's pass holders may also attend and do not need to register
Original Photo ID (Driving Licence, Passport, Work ID with company logo and full name) is required to gain entry to all venues

Conditions:

• Email confirmations and original photo ID must be produced to security staff at the lecture venue
• Attendance confirmations are non-transferable to any other person or lecture
• All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Contact:
Please contact Patricia Pedraza (07463 028327) with any queries regarding the CPD events programme.