Get your company culture ready for the digital age

The Old Library, Lloyd's
Thursday, 21 March 2019
1:10 pm – 1:55 pm
    • Neil Sanderson, Customer Success Manager, Salesforce
  • Financial Services lecture

In this IIL financial services lecture Neil Sanderson looked at how to drive effective technology led change in complex organisations by focussing on people and culture.

"You need to get to the future first, ahead of your customers, and be ready to greet them when they arrive". Marc Benioff, Salesforce.

Organisations are needing to meet increasing ranges of challenges at ever more rapid rates. Our approach to technology-led change has too often focused on how to deliver the technology in more effective and more rapid ways - and the challenges here are still considerable. However, the deeper issues are about how we deliver the pace of change in our people, our culture and our organisations. Too often we use a limited set of sticks and carrots. Learning from our customers' best practice and business research, this lecture shares a simple approach to drive effective and rapid change.

By the end of this lecture members would have gained an insight into:

  • Today's challenging business environment
  • Key best practices to deliver rapid technology change
  • How to use multiple levers to deliver effective people and culture change

Eddie Grant, Director Technical Connection, Chartered Financial Planner, PFS Past President.

  • The Old Library, Lloyd's
  • One Lime Street
  • London
  • EC3M 7HA
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Registration & Security

IIL lectures are open to CII and PFS members
CII and PFS members must register online by 12pm one working day before the lecture
For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
All attendees (at any venue) must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


  • Email confirmations and photo ID must be produced to security staff at the lecture venue
  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Please contact Patricia Pedraza (020 7397 3911) with any queries regarding the CPD events programme.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at