The evolving client

The Old Library, Lloyd's
Wednesday, 27 February 2019
1:10 pm – 1:55 pm
    • Rose St Louis, Head of Strategic Partnerships, Zurich
  • Financial Services lecture

In this IIL financial services lecture Rose St Louis explored the changing client landscape, focussing on three segments and their need for sound financial planning with a focus on protection advice.

In this session, Rose looked at three client segments with diverse needs; gig economy workers, women and young people. These groups make up a significant part of our potential client base however though are often underserved.

Whether or not they are part of your current client profile they are likely to be at some stage. Rose will examine how their need for financial advice can be satisfied, particularly in relation to protection.

Client protection needs are generally universal, including cover for a mortgage, replacing an income due to long term ill health or disability, family protection should the worst happen, or having a lump sum to pay an inheritance tax bill upon death. However protection solutions now need to be flexible, relevant and offer you and your clients' choice and control. With this in mind, Rose will explore why it's important and how it can be achieved.

Finally, she examined how to review clients protection needs in order to deliver value.

By the end of this lecture members would have gained an insight into the:

  • ever-changing client landscape
  • main influences affecting clients' financial planning requirements
  • protection opportunities within specific client segments

Robert Parker Dip PFS, Cert CII, Principal, Robert F Parker Financial Services.

  • The Old Library, Lloyd's
  • One Lime Street
  • London
  • EC3M 7HA
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Registration & Security

IIL lectures are open to CII and PFS members
CII and PFS members must register online by 12pm one working day before the lecture
For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
All attendees (at any venue) must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


  • Email confirmations and photo ID must be produced to security staff at the lecture venue
  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Please contact Patricia Pedraza (020 7397 3911) with any queries regarding the CPD events programme.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at