Managing a major UK liability event

The Old Library, Lloyd's
Tuesday, 02 April 2019
1:10 pm – 1:55 pm
    • George Gough, Director - Finance Lines, Casualty Specialist & International Risks, Crawford & Company
  • Claims lecture

In this IIL claims lecture George Gough discussed the issues affecting a claims handler when dealing with a major liability loss.

Thankfully, a major incident resulting in significant damage or loss of life does not occur often. When it does, insurers are usually involved from the outset and both they and their adjusters must have a carefully planned strategy for how to respond. Decisions taken early in the process can have lasting effects. In this lecture, George explored strategies for the investigation and handling of such claims and the pitfalls that can arise.

By the end of this lecture members would have gained an insight into:

  • How to approach the investigation and respond to events
  • Managing quantum and insurer reserves
  • Avoiding the mistakes of the past

Katherine Baron, Head of Casualty Claims - London Markets, AXA XL.

  • The Old Library, Lloyd's
  • One Lime Street
  • London
  • EC3M 7HA
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Registration & Security

IIL lectures are open to CII and PFS members
CII and PFS members must register online by 12pm one working day before the lecture
For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
All attendees (at any venue) must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


  • Email confirmations and photo ID must be produced to security staff at the lecture venue
  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Please contact Patricia Pedraza (020 7397 3911) with any queries regarding the CPD events programme.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at