5 habits of highly effective negotiators

Online event
Wednesday, 27 September 2023
12:45 pm – 2:00 pm (UK time)
    • Jeff Heasman, Founder & CEO, Insurance Upskill
  • Professional Speaker Programme

In this presentation, the second in a negotiation skills series, Jeff Heasman highlights what he considers to be the top five communication habits of highly effective negotiators.

With many negotiations now taking place in a 'virtual world', Jeff looks at how negotiation strategies need to take account of negotiations conducted by telephone, email and video call. In particular, this session focuses on communication strategies to build relationships based on trust and mutual purpose.

Learning objectives:

  • Identify the 5 communication habits of highly effective negotiators
  • Explain how key communication strategies aid the building of trust and mutual purpose in a negotiation
  • Implement a strategy to communicate more effectively in negotiations in insurance and financial services

Jeff Heasman is a recognised expert in negotiations and is a graduate of the Yale School of Management Executive Education programme in negotiation strategies.

This session will not be recorded, so a playback will not be available for members who do not attend the live event.


Please contact Patricia Pedraza (020 7397 3911) with any queries regarding this event.

  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (07463 028327)

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 1/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.