Visit to Thistle Hotel, Marble Arch

Thistle Marble Arch
Monday, 02 October 2023
10:30 am – 1:30 pm (UK time)
  • CPD visit

In this IIL educational visit, attendees take a look behind the scenes at a large, 700-bedroom, busy central London hotel to understand the key challenges and risks that must be managed and the insurance implications.

This educational visit includes presentations on various areas of hotel operations, including the types of guests, security, maintenance and repair, as well as back-of-house operational areas to understand the risks involved and where insurance reacts.

Thistle Marble Arch is part of Clermont Hotel Group, who operate 17 hotels in Central London and surrounding areas, with 5000 plus bedrooms, and 120+ meeting and events spaces, across three brands. They not only operate the hotels, they own and develop the brands that those hotels operate under. Many of the hotels are in major tourist areas of London, and they operate from a mix of leasehold and freehold buildings, some listed, some purpose-built hotels, and some converted buildings. From the quintessentially British to lifestyle hotels based around music and fun, the portfolio brings different experiences for guests and different risks and challenges for management.

Learning objectives:

  • An insight into the risks surrounding a busy, public, city centre operation
  • An understanding of the key insurance cover and the challenges in ensuring a positive claims history
  • The how the different elements of the business and the broker work to ensure an effective team.

Refreshments and lunch will be provided (please advise of any dietary requirements when booking).

Attendees will be required to make their own travel arrangements to/from Hotel Thistle Marble Arch - the nearest tube station is Marble Arch - Central Line.

Places on visits are limited and will be allocated on a first-come, first-served basis.

A fee will be charged for all visits. Visit fees are non-refunded if cancelled.

Please do let us know what we can do to make this visit fully accessible to you.


You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

  • Thistle Hotel, Marble Arch
  • Bryanston Street
  • London
  • W1H 7EH
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at