Hard Talk: Handling client objections in tough market conditions

Online event
Wednesday, 31 January 2024
12:00 pm – 1:00 pm (UK time)
    • Jeff Heasman MABP, LL.B (Hons), LL.M, Founder & CEO, Insurance Upskill
  • Professional Speaker Programme

In this IIL interactive and practical webinar, Jeff Heasman provides communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.

Current market conditions are tough! Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can negatively impact the relationship with clients, not only now but in the future.

Learning objectives:

  • Identify key communication skills for messages about current market conditions
  • Understand how and why clients react to certain messages that they hear/read
  • Implement a strategy to communicate in a way that reassures clients and keeps them onboard.


Please contact Patricia Pedraza (020 7397 3911) with any queries regarding this event.

  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (07463 028327)

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.