Non-financial misconduct in general insurance - are you doing enough?
In this IIL London Market lecture Branko Bjelobaba talked about the FCA's interest in non-financial misconduct and focussed especially on its recent Dear CEO letter and suggested what is needed and how what the sector can do collectively will be a win/win for all concerned.
The FCA has a deep interest in general insurance for some time now and has made it clear with various policy statements and changes to rules, that what we do is simply not acceptable. Be it differential pricing, unnecessary and low value distribution chains, the handling of vulnerable customers, and now, overall non-financial conduct issues.
By the end of this lecture members would have gained an insight into:
- What the FCA expect in respect of non-financial conduct
- What brokers can do embrace the challenge
- Why cross-sector engagement is a win/win
Roger Flaxman, Chair, Flaxman & Partners
Registration & Security
IIL lectures are open to CII and PFS members
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For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
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