Non-financial misconduct in general insurance - are you doing enough?

The Old Library, Lloyd's
Wednesday, 04 March 2020
1:10 pm – 1:55 pm
    • Branko Bjelobaba FCII, Principal, Branko Limited
  • London Market lecture

In this IIL London Market lecture Branko Bjelobaba talked about the FCA's interest in non-financial misconduct and focussed especially on its recent Dear CEO letter and suggested what is needed and how what the sector can do collectively will be a win/win for all concerned.

The FCA has a deep interest in general insurance for some time now and has made it clear with various policy statements and changes to rules, that what we do is simply not acceptable. Be it differential pricing, unnecessary and low value distribution chains, the handling of vulnerable customers, and now, overall non-financial conduct issues.

By the end of this lecture members would have gained an insight into:

  • What the FCA expect in respect of non-financial conduct
  • What brokers can do embrace the challenge
  • Why cross-sector engagement is a win/win

Roger Flaxman, Chair, Flaxman & Partners

  • The Old Library, Lloyd's
  • One Lime Street
  • London
  • EC3M 7HA
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Registration & Security

IIL lectures are open to CII and PFS members
CII and PFS members must register online by 12pm one working day before the lecture
For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
All attendees (at any venue) must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


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Please contact Patricia Pedraza (020 7397 3911) with any queries regarding the CPD events programme.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

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