Non-financial misconduct in general insurance - are you doing enough?

In this IIL London Market lecture Branko Bjelobaba talked about the FCA's interest in non-financial misconduct and focussed especially on its recent Dear CEO letter and suggested what is needed and how what the sector can do collectively will be a win/win for all concerned.

The FCA has a deep interest in general insurance for some time now and has made it clear with various policy statements and changes to rules, that what we do is simply not acceptable. Be it differential pricing, unnecessary and low value distribution chains, the handling of vulnerable customers, and now, overall non-financial conduct issues.

By the end of this lecture members would have gained an insight into:

• What the FCA expect in respect of non-financial conduct
• What brokers can do embrace the challenge
• Why cross-sector engagement is a win/win

Chair:
Roger Flaxman, Chair, Flaxman & Partners

CPD events are open to CII and PFS members
Registration closes at 12pm two working days before the event date
For events held in The Old Library, Lloyd's pass holders may also attend and do not need to register
Original Photo ID (Driving Licence, Passport, Work ID with company logo and full name) is required to gain entry to all venues

Conditions:

• Email confirmations and original photo ID must be produced to security staff at the lecture venue
• Attendance confirmations are non-transferable to any other person or lecture
• All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Contact:
Please contact Patricia Pedraza (07463 028327) with any queries regarding the CPD events programme.