Vulnerable customers - signposting to specialists

Online event
Monday, 12 April 2021
1:00 pm – 2:00 pm (UK time)
    • Nicola Maguire FCMI, Head of Commercial, BIBA - British Insurance Brokers' Association
    • Johnny Timpson, Cabinet Office Disability & Access Ambassador for the Insurance Industry & Profession
  • Inclusion & Diversity

In this IIL inclusion and diversity webinar, Johnny Timpson and Nicola Maguire highlighted the regulatory and Government policy drivers that require us to act in the consumers best interest and consider signposting where appropriate. They also explored the BIBA Find Insurance Service and how to use it for client benefit. In addition, they discussed the new National Disability strategy.

The FCA final Vulnerable Customer Guidance together with IDD, Mifid2 and SMCR individually and collectively require insurance colleagues to act in their customers best interests with this requiring firms and colleagues to consider signposting to specialist advisers where required. This webinar touched on this and introduced colleagues to BIBA’s not for profit, Find Insurance Signposting Service.

By the end of this webinar members would have gained an insight into:

  • The need to work in the client’s best interest
    The BIBA Find Insurance Service and how to access it for customer benefit, particularly when clients are vulnerable or potentially so
  • Online event

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at