The art of disagreement

Tuesday, 16 June 2020
1:00 pm – 2:30 pm
    • Jeff Heasman LL.B, LL.M, PGCertCELTA, MBPA, Founder & Managing Director, Insurance Upskill
  • Webinar

In this IIL webinar, Jeff Heasman talked about disagreements. He explained how to change the way you view disagreements to better enable you to ensure a positive and productive outcome whenever they arise.

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session taught how to recognise the 'spark' that leads to a disagreement and then how to manage the interaction towards a positive outcome.

By the end of this webinar members would have gained an insight into:

  • Why and how disagreements arise
  • The key skills that can be learnt to successfully manage disagreements
  • Strategies to turn disagreements into positive outcomes for all involved

This webinar will be hosted on Zoom. Please familiarise yourself with their T&C's and Privacy Statement.

We have increased the number of places for this webinar to 500, which will be allocated on a first come, first served basis. Please note that this is likely to result in a limited Q&A session at the end.


Please contact Patricia Pedraza with any queries regarding this event.

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at