Economic abuse and insurance

Insurance Institute of London - Consilium
Thursday, 21 November 2019
1:10 pm – 1:55 pm
    • Dr Nicola Sharp Jeffs, Founder and Director, Surviving Economic Abuse

In this joint IIL/CILA lecture Dr Nicola Sharp Jeffs described what economic abuse is; the charity's research findings in relation to insurance and economic abuse; and how insurers might look to improve outcomes for victim-survivors of economic abuse.

Nicola started with a brief introduction into the research conducted by the charity into survivors' experiences and Financial Ombudsman decisions.

This research revealed challenges for victims and survivors alike. Included in those challenges were the exclusion from taking out insurance and not being unable to make claims. Also, the inappropriate disclosure of information or inappropriate treatment by insurers along with difficulties accessing information about insurance policies. Policies being taken out had been cancelled or changed without a victim's knowledge or consent to do so. Victims can be restricted from gaining access to funds paid by insurers, for example, when a claim is to be paid but the abuser forces the victim to sign a note confirming the money is to be paid into the abuser's account, rather than a joint account

By the end of this lecture members will have gained an insight into:

  • Why economic abuse is an issue for the insurance industry
  • The challenges for victim-survivors in relation to insurance
  • How insurers can support victim-survivors and also be supported

Representing IIL - Johnny Timpson, Financial Protection Technical & Industry Affairs Manager, Scottish Widows & DWP Disability Champion for the Insurance Industry and Profession.

Representing CILA - Candy Holland, Past President, The Chartered Institute of Loss Adjusters.

  • Insurance Institute of London - Consilium
  • 21 Lombard Street
  • London
  • EC3V 9AH
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Registration & Security

IIL lectures are open to CII and PFS members
CII and PFS members must register online by 12pm one working day before the lecture
For lectures held in The Old Library, Lloyd's pass holders may also attend and do not need to register
All attendees (at any venue) must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport


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  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

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Please contact Patricia Pedraza (020 7397 3911) with any queries regarding the CPD events programme.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at