Consumer vulnerability and the impact of Coronavirus

Friday, 15 May 2020
1:00 pm – 2:00 pm
    • Martin Lines, Business Development Director, Just Group Plc.
  • Webinar

In this webinar, Martin Lines discussed the key drivers of vulnerability, their heightened relevance caused by the current pandemic and steps firms can take to improve outcomes.

As a result of Coronavirus, many people who weren't previously considered vulnerable could now be feeling anxious about their health, loved ones or finances.

What are the key initial steps that need to be adopted in a crisis, especially with the most vulnerable? What lessons can we learn from positive responses to vulnerability and how can these be applied within social distancing? The whole point of the vulnerability agenda is to build a genuine culture that will promote good outcomes to consumers. The term ‘vulnerable’ is becoming commonplace at the moment. It is important that we respond to the current needs of clients, but also establish practices that can be developed over the long-term.

By the end of this webinar members would have gained an insight into:

  • The key themes of vulnerability and how they are relevant in a major crisis
  • The key steps from the FCA’s guidance on consumer vulnerability
  • How to develop skills and capability in this area

This webinar will be hosted on GoToWebinar. Please familiarise yourself with their T&C's and Privacy Statement.

Due to the interactivity of the event, places are limited (300 places) and will be allocated on a first come, first served basis.


Please contact Patricia Pedraza with any queries regarding this event.

Booking information:

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at