Webinar on Consumer Duty Requirements for Insurance Practitioners

The webinar will focus on the new Consumer Duty requirements, which are due to come into force in the next few months, looking at the key requirements, FCA areas of focus, as well as providing practical guidance in relation to implementation both in terms of what’s required before the July deadline and on an ongoing basis.

It will cover the following:

The scope of the Consumer Duty
Four Outcomes - a reminder
Governance of products and services
Price and value
Consumer Understanding
Consumer Support
FCA developments and areas of focus including:
FCA engagement to date
Consumer Duty Plans
Culture
Training
Governance
Recording and Reporting
Monitoring and MI

• Define the key elements of the new Consumer Duty rules, scope and timelines for implementation
• Identify the FCA’s recent publications and explain the key areas of focus and associated considerations pre and post the 31 July implementation deadline

Helen Dean has 20 years experience in the insurance market, starting out in general insurance broking, progressing to training and compliance, eventually moving to consultancy in 2012, initially with UKGI Limited and latterly since 2020, Insurance Compliance Services. Helen manages her own client portfolio, as well as a team of consultants and technical services.