2019 TEC is Affecting the Insurance Industry - Is the BOT Taking Over?

TEC is Affecting the Insurance Industry - Is the BOT Taking Over?

Start Time: 12:15

End Time: 13:30

Location: Sir Humphries Cripps Pavilion, Old Northamptonian, Billing Road, Northampton, NN1 5RX

Food: Buffet available from 12:15. Voluntary contribution for buffet goes to our supported charities.

Members and Non-Members welcome

Overview

Abstract - In the digital reality, technology is no longer just the enabler and it is what it is to be human, the ability to continuously learn and evolve. The approaches and techniques that worked yesterday, may no longer be the optimum approach for the future. Historically, human processes have been based on linear, sequential activities highly suitable to be replaced by cognitive engineering practices such as Robotic Process Automation (RPA), Artificial Intelligence (AI) and Deep Learning (DL). However, robots are no longer mimicking human behaviours, but far surpassing our greatest expectations, traditional hardware and software are now becoming independent self-aware intelligent entities.

Organisations are investing in adopting cognitive technologies, these intelligent algorithms to understand and interpret your business needs through natural languages are help drive omni-channel delivery that are extremely responsive to customer sentiment. Blurring the boundaries with Virtual Personal Assistants (VPA) found in the home like Alexa & Google and Enterprise Bots adoption becoming ever more prevalent so the zillion dollar question is are the BOTs taking over?

Learning Objectives

By the end of the session, delegates will have a better understanding:

• How technology is affecting the insurance industry.
• Understanding of what Artificial Intelligence (A.I.) is and what it is good for.
• What are the right questions that you should be asking around possible A.I. use cases.
• Ideas for possible A.I. use cases for commercial insurance broker.

Speaker Biography

Jonathon Wright is a digital therapist, strategic thought leader and distinguished technology evangelist. He specializes in emerging technologies, innovation and automation, and has more than 20 years of international commercial experience within global organizations. He is currently the CTO of Digital-Assured based in Oxford in the UK. Jonathon combines his extensive practical experience and leadership with insights into real-world Enterprise A.I adoption of the core principles underpinning Cognitive Engineering (A.I, Machine & Deep Learning). Thus, he is frequently in demand as a speaker at international conferences such as TED, Gartner, EuroSTAR, STAREast, STARWest, UKSTAR, BCS SIGIST, TMF/ALF, Guild Conferences, Swiss Testing Days, Unicom, AI Summit, DevOps Summit, TestExpo and Vivit Community. Jonathon is also the author of several award-winning books.