Forthcoming CPD programme
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Customer behavioural biases: Understanding the essentials
In this IIL webinar, Jeff Heasman will introduce you to the most common, though often difficult to spot, behavioural biases that can be encountered throughout the customer journey from product design to claims settlement, as well as tips on how to handle them to avoid customer harm.
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Joint Learning and Development (CPD) Conference
There is still time to reserve your place at our next annual Joint Learning and Development (CPD) Conference which will be taking place at Lingfield Park Resort. This conference, hosted jointly by the Insurance Institute of Sussex, North Downs Insurance Institute and the Insurance Institute of Guildford, will deliver 5 hours of quality CPD that will be of interest to all general insurance professionals. During the day, we have planned a range of topical subjects which will include: * contract works insurance * fraudulent claim trends over fire, theft, liability and motor * lithium-ion batteries * plant pathology investigations in the insurance industry * underinsurance including rebuilding costs and the complications of listed buildings
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Visit to Lloyd's (October 2025)
A one-hour visit to the internationally renowned Lloyd's building to provide an introduction to Lloyd's and how the Lloyd's market works.
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YMC Future Leaders Climate & Nature Summit 2026 - Find out more!
Join this lunchbreak webinar to find out more about the YMC Future Leaders Climate & Nature Summit 2026 – learn what’s involved, how to apply, and hear from previous participants first-hand.
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CPD visit to Barts North Wing - St Bartholomew’s Hospital
In this IIL educational CPD visit, members will learn about the newly restored North Wing at St Bartholomew’s Hospital, the oldest working hospital in the country, founded in 1123. This tour will be led by the Barts Heritage CEO, Will Palin, who will talk about the importance of this building and the challenges insurers faced with its restoration.
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Nature and sustainability: Innovation in the London Market - a case study on carbon
In this IIL nature and sustainability webinar, Eilis O’Keefe and Melanie Martin showcase how innovation in the London Market can lead to new insurance products to tackle the ever-evolving risk landscape in a world struggling to grapple with losses from climate change. The speakers discuss the mechanics of this new market and how product innovation comes about in the London Market ecosphere.
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Latest developments in flight crew training
In this IIL aviation webinar, Carey Edwards gives an overview of the critical importance of introducing CBTA or EBT (competency-based training and assessment/ evidence-based training) correctly in an aviation operation. In this session, attendees can learn why these programmes were developed, what they are and the benefits of implementing them successfully, so that airlines and other operators can see a step change in flight safety.
View event detailsAirport security screening: discrimination, sexual assault and rising claims
In this IIL aviation presentation, hosted by Miller Insurance, Jennifer Chan discusses the recent rise in discrimination and assault claims faced by airports in the UK, using real life cases as examples. Her presentation explores the difficulties faced by airports and insurers when defending such claims as well as potential competing employment law complications which could arise.
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Start-up reinsurers: From little acorns mighty oaks grow
Join us in the Old Library at Lloyd’s to hear Cathal Carr, OAK Global CEO, speaking about the journey of launching a start-up reinsurer in the 2020s.
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Managing consumer vulnerability to meet regulations
In this IIL financial planning webinar in association with the European Financial Planning Association, Andrew Gething explores how financial institutions can better manage consumer vulnerability, not only to meet regulatory expectations, but to deliver meaningful, empathetic service.
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The evolution of insurance fraud and the steps being taken to tackle it
In this IIL cyber & technology webinar, Scott Clayton and Jon Radford talk about insurance fraud, a persistent challenge within the industry for many years. Spanning multiple product lines, fraudulent actors seek opportunities to fabricate or overstate claims for financial benefit. These activities range from isolated incidents by opportunists to organised schemes conducted by professional criminals. As a result, the industry must continuously develop and implement robust measures to address evolving threats.
View event detailsNew aircraft engine technology
In this IIL aviation webinar, Tan Soon Keat provides an update on the new technologies that are now used in current generation commercial aircraft engines, as well as the benefits and challenges facing the aviation industry.
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CPD visit to the Royal Albert Hall
During this IIL educational CPD visit, attendees will learn of the inner works of the prestigious landmark in London – the Royal Albert Hall- and about its history, the wide range of shows it hosts, and major developments that have happened at the Hall.
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Five first meeting mistakes and how to avoid them
In this IIL financial planning webinar, Melissa Kidd shares some insight and top tips to improve your first meeting conversions.
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Addressing stress and burnout in the hybrid working environment
In this IIL webinar, Nick Thomas provides awareness of the true nature of stress, the stress-related challenges to modern hybrid work, and some tools and skills to overcome them and build energy, health and performance.
View event detailsA new world disorder?
In this IIL financial planning webinar, Matt Parlour talks about Trump 2.0 and how geopolitical events can impact market volatility.
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The Insurance Institute of London and those individuals who give lectures and/or produce papers under its auspices are mindful of the need for such material to be as complete and accurate as the occasion requires and permits. However, such material is not represented to be a full and authoritative statement of the law or practice relating to any of the issues covered and no liability for any error or omission or for any opinion expressed will be accepted by the speaker or writer, his or her employer or the Institute.