Previous events
All previous events
WEBINAR - Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector. We will examine how customer service can be improved by both businesses and individuals, and look at the vital role service has to play in restoring the trust that is so important to all business relationships.
View event detailsWEBINAR - Overcoming Client Objections to Buying Non-Core Policies
In a difficult economic environment, clients often buy less insurance. This session looks at various non-core policies (outside main property and liability classes), such as Personal Accident and Cyber, and identifies the benefits these policies provide for clients.
View event detailsWEBINAR - The Civil Liability Act Revisited (Personal Injury Claims England/Wales)
The Civil Liability Act, introduced on 31 May 2021, brought about the biggest changes to RTA personal injury claims procedures in 30 years. Whilst it is still relatively early days, the Act has now had a little time to bed in. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast moving aspect of general insurance.
View event detailsWEBINAR - Resilience for Good Mental Wellbeing
Resilience is fundamental to good mental health and success in business/work and life. This webinar explores how we can all develop resilience in ourselves and in our teams. This will include practical advice and tools to help you to build your and your team's resilience. The session is a mix of slides and interactive discussions designed to ensure effective learning in a short timeframe.
View event detailsWEBINAR - Uncommon Sense for Health and Performance – the six actions
This session delivered by Ollie Martin, author of ‘Uncommon Sense’, introduces you to six simple daily actions that will make you fitter and healthier than the majority of the population, and help ignite your performance and productivity. This myth-busting presentation will give you the latest hacks on what works and what does not, interspersed with short practices and tests to support engagement, and illustrate and support learning.
View event details