Previous events
All previous events
The Power of Questions...
‘The wise man doesn't give the right answers, he poses the right questions.’ Claude Levi-Strauss.
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Burning Questions - A CPD event with Networking Buffet
Join us for our free CPD and networking evening at the Birch Hotel in Haywards Heath, We will be welcoming experts from Hawkins & Associates who will present on a multi-disciplinary fire investigation, from origin to recovery. This event will followed by a networking buffet. During the evening, - Anna Knight will share her expertise in fire investigation from the initial instruction, investigating the scene and identifying root cause; - Ian Major undertakes investigations into the cause and spread of fires and will discuss how the extent of fire damage is influenced by poor design or construction; and - Niralee Casson will discuss potential building defects and how she can ascertain where the responsibility lies and if there are prospects for recovery.
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The Manufacturing sector - insurance issues/solutions
This session on manufacturing looks at sector specific contemporary insurance related issues, offering practical guidance for dealing with them.
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The Power of Listening
‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Epictetus [Ancient Greek philosopher].
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Building confidence and shifting state
Many people believe that their emotional state is entirely dictated by external factors over which they have no control. For example, how often do we hear people say, ‘You make me angry/happy/sad’? In the workplace many develop and unconscious strategies that affect their emotional state and significantly affect their performance; typical examples include making telephone calls – particularly cold calls – and presenting or speaking in public. This empowering session shows delegates how to take control of their emotional state, shifting to the best possible state to achieve highly successful outcomes at work and at home.
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Raising Accountability
The current economic crisis is placing an increasing demand on leaders to be accountable and to raise the accountability of their people. But what does this really mean?
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The Service sector – insurance issues/solutions
This session looks at the contemporary insurance related sector issues and offers some practical guidance for dealing with these.
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Sales mastery: hello science, goodbye myths
We know more than ever before about the human brain and how we make decisions – but most of us are still unaware of how to apply these new insights to selling.
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Advanced Construction Risks
This session examines how the standard Joint Contracts Tribunal contract has influenced the Contractors' insurance product, where and to whom the building contract imposes responsibility for insurance and the main classes affected.
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Vulnerable Customers
Alan Chandler, Chartered Insurer, will look at how firms have been treating customers unfairly including some disturbing case studies. The presentation will include how the FCA define vulnerable customer, the measures all firms are expected to put in place and how the requirements on all firms are changing to make sure the most vulnerable are protected going forward. This continues to be a hot topic for the regulator and failure to comply leaves firms open to disciplinary measures from the regulator.
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The Insurance Poverty Premium: what is it and what must insurers and brokers do right now?
The poverty premium results in the financial exclusion of people on low incomes and/or in vulnerable circumstances. With the issues of financial inclusion and fair value very high (and rightly so) on the FCA´s agenda, as well as the issue of the poverty premium in insurance receiving a great deal of parliamentary scrutiny, it is important that insurers and brokers understand what exactly the poverty premium is and what they must do right now!
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The Power of Storytelling
Storytelling has been an essential and dominant aspect of human communication from the dawn of our evolution. This session draws on findings in neuroscience and psychology to explain why it is so powerful across multiple fields including leadership, organisational culture, learning and sales, and how we can leverage this knowledge with specific application to sales and client engagement.
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The Legal Principles of Insurance
This webinar will provide a plain English overview of the main legal principles of insurance, which are: 1. Insurable interest 2. Proximate cause 3. Indemnity 4. Subrogation 5. Contribution 6. The duty not to misrepresent/ Fair presentation of risk All staff working in the insurance industry should have a practical working knowledge of these principles and this one-hour webinar will provide the practical knowledge of these very important pillars that underpin our industry.
View event detailsFinancial Stress & Mental Health
Financial strain is recognised as being one of the key stress factors for adults, and it can be a major risk factor for poor mental health. It is not uncommon for people to neglect their mental health, specifically when they are experiencing financial stress. This can lead to significant problems in the long term and even worsen the existing financial stress. In this session, we will explore the relationship between financial stress and health - and attendees will leave with practical tools to help them combat financial stress, and stay well.
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Summer BBQ Experience - plus an overview of mental health and wellbeing, with a focus on supporting others in the workplace
Join us for our Summer BBQ Experience! They'll be a presentation providing an overview of mental health and wellbeing, with a focus on supporting others in the workplace, that is relevant to everyone. This will be followed by amazing food as well as outdoor games and Live Entertainment from 7pm to 10.30pm, along with great opportunities to network…all protected from any inclement weather!
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How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies
This one-hour webinar provided by Alan Chandler, will examine all the different factors a client needs to take into account when setting an indemnity period. The presentation will include guiding clients who are on a Gross Profit Bi basis, a Gross Revenue or Fees basis and will also include how an Increased Cost of working only policy should deal with prospective losses over 12 months.
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PFS Summer XCHANGE 2024 - Real World Opportunities Epsom
Welcome to Real World Opportunities – the second series of events within the 2024 XCHANGE programme. Join us for a host of insights into The Budget, AI, Technology and Sustainability – all with the purpose of sharing multiple real world planning opportunities with you. Come along to hear from a host of speakers and subject matter specialists including: Sarah Adekola, Carla Brown, Derek Mills and Tony Wickenden
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Trust - building trustworthiness and trusted advisor status
This session focuses on the importance of Trust in prospect and client relationships, and how to build it.
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SURE: a new technique to ensure clients have understood your advice
We naturally ask the client if there is anything they didn´t understand and often, the client replies “No”. Or we ask if everything was clear and the client answers “Yes”. But can we rely on these answers as being an accurate reflection of whether the client truly has listened to and understood that advice? The answer is NO!!
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A Plain English Introduction to Engineering insurance and inspection
This presentation provides a plain English overview of the Engineering insurance market, which is often shrouded in mystery and badly understood. It will cover both the inspection and insurance cover elements of Engineering insurance.
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