Previous events
All previous events
REPEAT EVENT: Handling Price-based objections
So often it seems that winning or losing a new deal comes down to our price whether it is fee, premium or commission. This comprehensive session will help delegates minimise the chance of price-based objections coming up, recognise types of price objections and what might lie behind them, before providing strategies and tactics to deal with specific objections.
View event detailsGroup Think: what is it and why is it so high on the FCA´s agenda
In their consultation relating to diversity and inclusion, the FCA highlighted “group think” as an issue to be addressed in the industry. Their aim is to see better decision-making, risk management and more effective change. But what exactly is “group think”? How does it manifest itself in an organisation? What are the internal and external risks? What do we need to be doing now? These are the questions that will be addressed in this one hour webinar that is of relevance and importance to anyone working within insurance and financial services, whatever their role.
View event detailsIntroduction to Sustainability for the Insurance Industry
The insurance industry has a powerful role to play in the transition to a sustainable global economy and in powering a green transition for the UK. This introduction to sustainability for the insurance industry outlines exactly how the insurance industry can exercise this power, introduces the regulatory landscape for UK insurers, and discusses how to get started without fear of green washing or reputational risk.
View event detailsREPEAT EVENT: The Secrets to Successful Retirement
Due to popularity we are running this event for those who missed out previously. How to achieve wellbeing in your retirement. Retirement is a major life transition. It is likely to last many years. While for many it is the reward for years of hard work, for a significant proportion retirement is not the positive experience they expected. This webinar uses an evidenced based approach to outline the key challenges and adjustments required, beyond the financial planning, to ensure a fulfilling future. Using our bespoke Wheel of Retirement, we will introduce eight Factors to consider when planning your retirement beyond the financial planning. The webinar includes practical ideas and suggestions for you to use in your retirement preparation.
View event detailsA Scientific Approach to the Problem of Post-Incident Recovery - Hawkins Forensic Investigation
Contamination can be caused by a multitude of different issues such as fire, water, mould and asbestos. Forensic Chemistry Expert Ed Hammersley will talk about these different types of contamination, their sources, and how they are detected and quantified, before detailing some worked examples. He will also discuss the use of technology in contamination assessments including: • Its role in the mitigation of both the direct cost and business interruption • How these technologies can assist the insurer
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Insurance Fraud: what the latest data shows us and what we need to be doing as an industry
Various data and statistics have been released from different sources over the last year which help to give us an insight into the current state of insurance fraud in the UK, from ghost broking to application fraud to claims. During this webinar, we will examine the data and statistics to identify trends and what we need to be doing as an industry in the continued fight against insurance fraud.
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Culture - Central to an Organisation - How to Build, Sustain and Protect a World Class Culture
In this Inspirational and interactive webinar You will gain a solid understanding of what culture is, what the best cultures do and how having a world class culture can be the beating heart that keeps your dreams and hopes alive each day. An excellent opportunity to understand one of the often misunderstood aspects of business. If you want to recruit and retain your best people and create a place where people belong and want to be, you cannot afford to miss this
View event detailsContamination & its Role in Causing Degradation of Metals – Hawkins Forensic Investigation
Metals and alloys are often used for their strength, toughness and corrosion resistance, for applications from domestic plumbing and pipework though to industrial processing equipment. However, when certain chemicals get in contact with susceptible metals they can result in aggressive degradation mechanisms, such as pitting and stress corrosion cracking. In this presentation, Forensic Metallurgist Dr Philippa Moore looks at three common alloys (carbon steel, stainless steel, and brass) as well as common chemicals that can cause them to crack and prematurely fail, such as those that you might have sitting under your kitchen sink.
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10 Years of the Insurance Act 2025 - Has it Made a Difference?
The Insurance Act 2015 was the biggest overhaul of insurance law for over 100 years but what has been its impact on the industry and our clients? What are likely to be the future trends in terms of how it is applied? In this webinar we will examine whether the Act has achieved its aims and, by looking at some of the landmark judgments over the past ten years, how the courts have been interpreting the Act. We will also look at what trends we can expect over the next decade.
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Customer Needs, Strategic Horizons, and Value Proposition
Strategy Series - Learn strategy tools to immediately use in your job! The final part of our two-part webinar series to elevate your strategic thinking and be equipped with practical frameworks used by leading organisations. This series introduces essential strategy tools, ideal for professionals wanting to strengthen their strategic thinking and approach. Part 2: Understand how to put strategic direction into practice, ensuring relevance to employees, customers, clients and stakeholders.
View event detailsWonderful World Of Watches
Many people collect watches – a single watch can easily exceed the limits included within many home contents policies, needing them to be specified. This webinar is an introduction to the watch market, looking at how it is changing, factors influencing price, key risks, and what brokers and insurers should be considering to protect both themselves and their clients.
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Anticipating Change and Setting Ambition
Strategy Series - Learn strategy tools to immediately use in your job! Join this two-part webinar series to elevate your strategic thinking and be equipped with practical frameworks used by leading organisations. This series introduces essential strategy tools, ideal for professionals wanting to strengthen their strategic thinking and approach Part 1: Taking a strategic view through frameworks that enable clarity and long-term perspectives to be considered and explained.
View event detailsThe Benefits of CII Membership and Summer BBQ
Event overview: This is an interactive session to explore how CII Memberships can: • Enhance your credibility within your profession • Gain access to a community of like-minded individuals • Provide you with the resources to achieve your career aspirations • Give you a voice to publicly contribute on behalf of your community Followed by refreshments and a BBQ with a Charity raffle to support our chosen Charity Oakleaf Enterprise.
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Handling price-based objections
So often it seems that winning or losing a new deal comes down to our price whether it is fee, premium or commission. This comprehensive session will help delegates minimise the chance of price-based objections coming up, recognise types of price objections and what might lie behind them, before providing strategies and tactics to deal with specific objections.
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Investigation of Electric Shock Injuries
Event Overview In our every day lives we interact with electrical equipment frequently, often without thinking about it. With good product and system design, construction, use and maintenance, the electrical systems and equipment we use do not present a hazard. But when those principles go wrong, they can result in electric shocks. The resulting effects can vary widely, from an ‘unpleasant tingle’, through life-changing burn injuries, to fatal shock (electrocution). Electrical Engineer Richard Heath will review the basic concepts of electric shocks, how they occur, and how electric shock personal injury cases are investigated.
View event detailsFCA GI Update - CD, Fair Value, Premium Finance and MOBI
The session will explore where we are with Consumer Duty and provide an update on fair value assessments to include what makes up broker commissions and how to ensure broker costs are fully understood plus an update on where we are with premium finance and whether commissions need to be disclosed and consent sought from clients. We will also look at the rules on multi-occupancy buildings insurances that impact over 5 million leaseholders who are defined as stakeholders. Plus we will look at what the new Leasehold and Freehold Reform Act will mean when it comes to a commission sharing ban.
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Pedestrian Protection Through Vehicle Design
Event Overview Vehicle design plays a crucial role in preventing and mitigating injuries during road traffic collisions. Improvements in vehicle design have driven car occupant casualty figures down over many decades, through the introduction of more stringent regulatory crash testing to the development of active safety systems. However, in the UK, pedestrians remain over-represented in road casualty figures compared to other vehicular transport modes. In this webinar, Road Traffic Collision Investigator, Adam Barrow provides an overview of the development of pedestrian protection measures in vehicle design, including: • The principles and challenges of pedestrian protection • How vehicle design evolves with, and sometimes leverages, regulation • An overview of the technologies deployed in vehicle design to protect pedestrians
View event detailsClosing the deal - objection handling and closing
In the same way that many salespeople experience ‘call reluctance’, many others fail to ask for the business, or to have appropriate strategies to deal with objections when they do. This session explores how the work you do earlier in the process can make it easier for yourself by minimising objections and creating an ‘easier close’. We then explore how to handle objections when they do arise, and how to help secure the final close.
View event detailsREPEAT EVENT: Business Interruption insurance all you need to know explained in Plain English
Business Interruption insurance is one of the most misunderstood covers in the marketplace and this webinar looks at how these misunderstandings can be overcome. The webinar will deal with all the main aspects of BI insurance apart from extensions which is the subject of a separate webinar. The training will be very suitable for brokers, underwriters and claims staff working in commercial insurance and anyone studying for the CII diploma subject M93 Commercial property and business interruption
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Sales Prospecting Skills – contacting the prospect
This session builds on the previous one where we discussed the importance of a multiple touchpoint strategy to connect with prospects. In this session we drill down to look at best practice for each of the key contact areas.
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