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This month
Emotional Intelligence in the Age of AI
This session explores the growing importance of emotional intelligence in a workplace increasingly influenced by artificial intelligence, focusing on developing uniquely human skills that complement AI capabilities.
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2025 Fast Track Diploma Training
Guildford Chartered Insurance Institute (CII) is excited to offer an exclusive opportunity for Guildford CII members to join our 2025 Fast Track Diploma Training Cohort. This initiative is designed to support you in achieving your CII Diploma in Insurance through a structured, interactive, and fully funded training programme.
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Supporting Mental Health First Aiders for a Thriving & Healthy Workplace
Mental Health First Aiders play a crucial role in creating a psychologically safe, supportive and healthy workplace, where every individual is supported to thrive. This empowering and motivational session is designed especially for Mental Health First Aiders and those considering taking on this important role. Using real-world experience, we will inspire and encourage attendees to make their wellness a top priority so they are able to safely support others and make a valuable contribution to workplace wellbeing.
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Making life easier - how to put Co-Pilot to work for you
You may already be using AI, or you may be wondering what AI can do for you. It’s a bit like being given an iPhone and only using it to make and receive calls. What else can an iPhone do that will make your life easier? AI is not just for techies/geeks, it’s for everyone. The webinar will cut through the hype and show exactly how Microsoft CoPilot can lighten your workload - whether you lead a team, handle customer requests, or shape digital products.
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Men's Mental Health
The rate of male suicide is alarmingly high: 3 out of 4 suicides in the UK are by men. This session can explore how we can work towards a world where men take action to be mentally well, and are supported by those around them; and where men and boys are comfortable having conversations about the big things in life. This session is aimed at men - and at anyone who has men and boys that they care about, and live or work with
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Joint Learning and Development (CPD) Conference
There is still time to reserve your place at our next annual Joint Learning and Development (CPD) Conference which will be taking place at Lingfield Park Resort. This conference, hosted jointly by the Insurance Institute of Sussex, North Downs Insurance Institute and the Insurance Institute of Guildford, will deliver 5 hours of quality CPD that will be of interest to all general insurance professionals. During the day, we have planned a range of topical subjects which will include: * contract works insurance * fraudulent claim trends over fire, theft, liability and motor * lithium-ion batteries * plant pathology investigations in the insurance industry * underinsurance including rebuilding costs and the complications of listed buildings
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The role of ESG in bridging the trust gap and bringing the industry closer to the customer
In an industry where customer trust is both vital and fragile, ESG principles offer a powerful framework to rebuild and strengthen relationships. This webinar explores how ESG can go beyond regulatory checkboxes to become a strategic lever for connection, credibility, and customer-centric innovation. Whatever role you are in, this session will provide you with the tools and perspective to turn ESG from a compliance requirement into a customer loyalty driver.
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Nature and the insurance industry
The insurance industry has a powerful role to play in the transition to a sustainable global economy and in powering a green transition for the UK, but sustainability is about more than just carbon emissions and Net Zero. This session looks at how nature and the insurance industry interact and what the industry can do to get started with nature. It also explores how organisations in the industry can create meaningful, lasting impact whilst seizing the competitive opportunities of doing business better.
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Understanding Grief & Bereavement
Bereavement and grief are things we will experience at some point in our lives. Most people associate grief with the loss of a loved one. We can also experience feelings of loss, grief and bereavement following the loss of a pet, the breakdown of a relationship, the loss of a job and on receiving a diagnosis of a terminal or life-limiting illness. This session will explore the relationship between loss, grief, bereavement and mental health; how we can manage grief in healthy ways; and how we can support others who are experiencing loss or grief.
View event detailsThe Dark Art of Cyber Underwriting
Cyber insurance is one of the newer products in the market and is growing and changing all the time. This webinar gives an overview of the history of the product and key covers it provides, with no bias towards any one insurer. It looks at some recent cyber incidents, and in the light of those reflects on how brokers can better help clients to prepare & defend themselves, and what changes insurers may look to introduce as cyber risk continues to evolve.
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Beer tasting seminar- Hops and Risk: what the evolution of beer teaches us about innovation in insurance
This fun and interactive session explores how centuries of brewing innovation, from monastic traditions to craft revolutions, mirror the forces reshaping the insurance industry today. By tasting 5 different beers, we will analyse how brewers have responded to cultural shifts, technology, regulation, and consumer demands and what insurance professionals can take as valuable lessons for designing resilient, customer-centric innovations.
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Breaking Up With Self-Sabotage
Your mind can be your greatest asset—or your biggest obstacle. Self-sabotaging behaviours often show up just when we’re ready to move forward, keeping us from growing and progressing in the ways that we want to. This webinar is for you if you want to get out of your own way so you can realise your potential
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Public Speaking
Public Speaking is something many people avoid at whatever cost. Glossophobia, or speech anxiety, is the fear of public speaking and it is one of the most common everyday worries in the UK – affecting around 77% of people in the UK. For ambitious people, being able to step up and speak is an essential skill. Using the SuperStar Communicator™ Methodology and my experience and expertise as an international speaker, I will provide invaluable tips to develop your public speaking skills so you will be more confident when speaking.
View event detailsChemical Hazards: Risks Associated with Chemistry Laboratories & Processing Environments- Hawkins Forensic Investigation
Ben discusses some of the inherent chemical hazards found in chemistry laboratories and processing areas. He will focus on hazards associated with chemical compatibility and reactivity, the use of flammable solvents, and chemical exposure. These hazards can pose risk of fires, chemical spills, overpressure events and personal injury, sometimes with catastrophic outcomes. Ben will briefly explore the main contributing factors that exacerbate the frequency of such events and how these can be mitigated
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PFS Surrey Autumn Roadshow
Wealth and cashflow planning helping clients visualise their future Our Autumn Roadshows will focus on the intrinsically linked topics of cashflow and wealth planning. We’ll also cut to the chase on exactly how AI is already driving real efficiencies within advice firms.
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Retaining Top Talent
In the words of Jim Collins, the author of the book Good to Great, “those who build great companies understand that the ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people.” For any company to succeed, it must succeed in maximising its human resources.
View event detailsContamination of Plastic is Not so Fantastic - Hawkins Forensic Investigation
Failures of polymeric materials can be caused by a number of factors, but contamination is perhaps one of the most interesting causes of failures that we come across. Contamination can be internal or external, it may result in almost instant or significantly delayed failures and quite often it cannot be easily detected until the failure occurs. Jacek provides insight into how polymeric materials can become contaminated and how this can lead to failures.
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Electric Vehicles
To be aware of the main risks surrounding electric vehicles, particularly including the severity of fires involving them. A high level summary of general issues facing EV's at present. This will give delegates an appreciation that it is a different way of thinking about travel and that there are other factors to consider, especially for Underwriters when dealing with a large amount of energy stored in a metal box.
View event detailsCommercial Sense in Policy Wording Interpretation: A Review of Recent Court Judgments
In recent years, the courts have increasingly emphasised the principle of "commercial sense" when interpreting ambiguous or disputed terms. But what does this really mean for underwriters, claims professionals and brokers? In this webinar, we’ll explore recent court judgments that highlight the evolving approach to policy interpretation, with a focus on the application of commercial common sense. You’ll gain insight into how the courts are balancing literal wording with broader commercial context, and what this means for drafting policies and negotiating claims
View event detailsBreaking the Mould - Hawkins Forensic Investigation
Mould contamination can occur to a range of substrates including commercial and domestic building materials, timber, soft furnishings, fabrics and plastics. It can also affect warehouse stock packaging and materials used to pack product shipments in marine containers. This presentation investigates some of the many types of mould species involved, how they can be used to determine the cause and the timing of the contamination, and their potential effects on air quality and human health. James will also cover some measures that can be taken to remediate contaminated materials
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