Group Think: what is it and why is it so high on the FCA´s agenda

Event Overview

In their consultation relating to diversity and inclusion, the FCA highlighted “group think” as an issue to be addressed in the industry. Their aim is to see better decision-making, risk management and more effective change. But what exactly is “group think”? How does it manifest itself in an organisation? What are the internal and external risks? What do we need to be doing now? These are the questions that will be addressed in this one hour webinar that is of relevance and importance to anyone working within insurance and financial services, whatever their role.

Learning Outcomes

By the end of the webinar, participants will be able to:

➢ identify what group think is and why it is high on the FCAs agenda.

➢ recognise how group think manifests itself in organisations and how to deal with the risks.

➢ implement a strategy to reduce group think, make better decisions and create more effective change

Speaker Bio

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving.

In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry. Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations. Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.

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