10 Years of the Insurance Act 2025 - Has it Made a Difference?

Event Overview

The Insurance Act 2015 was the biggest overhaul of insurance law for over 100 years but what has been its impact on the industry and our clients? What are likely to be the future trends in terms of how it is applied? In this webinar we will examine whether the Act has achieved its aims and, by looking at some of the landmark judgments over the past ten years, how the courts have been interpreting the Act. We will also look at what trends we can expect over the next decade.

Learning Outcomes

Following this presentation the delegates will be able to:

• Identify the impacts of the Insurance Act 2015 over the last decade
• Recognise how the courts have been interpreting the provisions of the Insurance Act 2015.
• Implement a strategy to take account of anticipated trends over the next decade.

Speaker Bio

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving.

In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry. Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations. Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.

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