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This month
Household Insurance: Understanding Policy Wordings, Endorsements, and Conditions
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret household insurance endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Insurance and Financial Services Tour: City of London
Sterling Events are excited to host the Insurance Institute of Bristol for a fascinating guided walking tour of the finance, insurance and banking world of the City of London. The tour includes stops for coffee at the world-renowned Fortnum and Mason, and includes lunch at a historic tavern which was frequented by sailors and slave traders and is also well known for its burgers. This tour is an eclectic mix of interesting and fun facts covering the history of the most lucrative and wealthiest square mile in the world, whilst at the same time exploring its fascinating architecture that gently compromises the past and present of the City of London.
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Wellbeing Webinar: Eco-Anxiety and Climate Resilience
This webinar addresses the growing issue of eco-anxiety and provides strategies for building personal and professional resilience in the face of environmental challenges.
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Summer Networking Event 2025
Following last year's success, the IIB invites you to our third annual Summer Networking Event, (hopefully) enjoying a drink in the sun! We have reserved both indoor and outdoor spaces at Armada House with exclusive use of their brand new roof terrace. Welcome drinks are provided for only £5, but there is limited space so please RSVP ASAP.
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Employers Liability, Public Liability and Products Liability Overview
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable. The presentation will be provided by Alan Chandler, one of the most popular presenters in the UK, and Alan will in his usual plain English style look to enable delegates to gain a full understanding of liability insurance and why current limits of indemnity may no longer be enough.
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MO5 Revision Day
This revision course is designed to help you develop your exam technique and knowledge for the MO5 module. The webinar will help delegates wherever they are in their MO5 journey, at the beginning or at the end revising for their multiple-choice examination. Led by one of the UK's foremost insurance trainers, Alan Chandler, the syllabus will be explained in plain English with practical examples. The webinar will also include an interactive opportunity to ask Alan about any areas of the syllabus where candidates are stuck.
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Company Structures: Understanding How Policies Should be Correctly Set Up
It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place. This webinar, provided by Alan Chandler one of the most popular presenters in the UK, will examine the difference between a sole trader, a partnership, a limited liability partnership, a private limited company and a public limited company. Alan will also explore the ways in which charities are formed. The leading case of Macaura v Northern insurance shows us that a policy will not respond if the insurance cover does not reflect the true structure of the company.
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Sustainability for the Insurance Industry
The insurance industry has a powerful role to play in the transition to a sustainable global economy and in powering a green transition for the UK. This introduction to sustainability for the insurance industry outlines exactly how the insurance industry can exercise this power, introduces the regulatory landscape for UK insurers, and discusses how to get started without fear of green washing or reputational risk.
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Commercial Property Insurance: How to Set Correct Sums Insured
It is estimated that more than 60% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK commercial property market and how to help your clients avoid the under-insurance trap. The presentation, delivered by Alan Chandler one of the UK's most popular insurance presenters, will look at what clients actually need to take into when settling Buildings, Contents and Stock sums insured. Alan will explore why under insurance is so common, the effects of under insurance for the client and why under insurance is an increasing cause of Professional Indemnity claims against brokers.
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Speed Networking
Join the NextGen committee in our speed networking event! Networking and drinks with a dedicated "speed networking" for 30 minutes to help members put themselves out there and push past that initial awkward introduction. Networking offers numerous benefits that can significantly enhance both personal and professional growth. By building valuable relationships, individuals can unlock new opportunities in their careers and gain insights that keep them informed about the latest industry trends. Connecting with others provides access to resources and support, enabling individuals to overcome challenges more effectively.
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Interview Skills: For Candidates and when Recruiting
Interviews are being conducted virtually. Even when we are able to meet face to face again, recruiters indicate that there will be a combination of virtual and face to face interviews. There are a number of communication techniques to help you nail an interview: performing with credibility and impact. This virtual workshop shares techniques for being interviewed. It is also an invaluable workshop for interviewers too to consider how to prepare, assess and ask questions.
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Manage Your Fear and Show up with Confidence
Being able to manage your fear and show up with confidence is essential for career development. Fear could prevent you from showing up with confidence for meetings, for presentations and public speaking and doing examinations for professional qualifications. Fear could impact your career development and your credibility. It is important to learn how to manage your fear. There are situations where we are affected by fear; this could impact on our performance, or we could avoid taking up opportunities that could progress our career. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations.
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Understanding Household Lines Claims Handling
This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a household claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Household claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly. Finally, we will explore when a policyholder can approach the FOS over a claim.
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Network for Success
Networking is an essential skill if you wish to raise your profile professionally and/or move your business forward, yet it is something many people dread. Being able to create and maintain a strong network is crucial. This interactive masterclass provides the audience essential skills in face to face and online networking. Including meetings strangers, having interesting conversations, when to move on; following up and keeping in touch with your network. This session focuses on face to face and virtual networking.
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Supporting Early Career Colleagues
Inclusive Futures is a not-for-profit Community Interest Company dedicated to social mobility. It is driven by its vision to create an inclusive society where all individuals are empowered to realise the future that is right for them. Inclusive Futures supports young people to thrive in their chosen careers, and supports businesses to create inclusive work environments. This session will explore supporting early career colleagues.
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Wellbeing Webinar: Understanding Suicide: Opening up the Conversation
Have you ever thought about developing your skills and knowledge in terms of how to respond to someone having thoughts of suicide? Or perhaps you've been impacted by the subject of Suicide in some way and would like to become more comfortable with talking about it? Join us for this powerful session, exploring suicide in a safe and empowering way. A key takeaway is a message of hope – hope for recovery for those that are experiencing thoughts and feelings of suicide and hope that we can all play a part in creating suicide-safer communities.
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Why Underinsurance in Home Contents is so Prevalent, and Practical Tips/Tools to Address it
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can the industry do about it?
View event detailsWellbeing Webinar: Getting to Know Your Inner Critic
This session will explore the role of the inner critic, what it is, and what can be done to reduce the negative impact of the inner critic on mental health and wellbeing. Participants will leave the session with some practical tools and techniques to help them to manage their inner critic and to thrive both at home and at work.
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FCA GI Consumer Duty, Premium Finance and Multi-Occupancy Update
We’ve had Consumer Duty for nearly two years now and the FCA published an update on 11 March 2025. “Firms must find their own approaches to embedding the Duty, based on their size, activities, and resources - these findings provide the extra insight industry have asked for, and show how the information we request is being used to help firms deliver the Duty.” We shall explore where we are with Consumer Duty and the session will also provide and update on fair value assessments to include what makes up broker commissions and how to ensure broker costs are fully understood and a further update on where we are with premium finance and whether commissions need to be disclosed and consent sought from clients.
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Preparing for Mid-Year Staff Appraisals in the Insurance Industry: MANAGER'S Point of View
High quality staff appraisals are essential and it is crucial that you feel confident that you can conduct them successfully as a Manager. This webinar will be delivered from an insurance industry perspective and is relevant for all managers involved in broking, underwriting or claims. Come and join us to learn how to get this critical staff retention and motivational aspect correct, for the benefit of all!
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