Preparing for Mid-Year Staff Appraisals in the Insurance Industry: MANAGER'S Point of View

High quality staff appraisals are essential and it is crucial that you feel confident that you can conduct them successfully as a Manager.

Michael Quigley, one of our regular CII trainers will help guide you to set up an outstanding appraisal and feedback system, based on both the work of Robert Greenleaf’s Servant Leadership System and his own experience working nationally and internationally in the public, private and voluntary sector over the last 20 years.

This webinar will be delivered from an insurance industry perspective and is relevant for all managers involved in broking, underwriting or claims.

Come and join us to learn how to get this critical staff retention and motivational aspect correct, for the benefit of all!

Learning Objectives:

At the end of this event, delegates will be able to:

• Understand how to give feedback effectively.
• Understand how to help the employee to receive the feedback effectively.
• Be aware of the importance of two-way feedback and critique between both manager and employee.
• Two tips on keeping your appraisal system fit for purpose.

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