Professional Standards and the Insurance Profession

The Old Library, Lloyd's
Thursday, 15 March 2018
1:15 pm – 2:00 pm
    • Melissa Collett, Professional Standards Director, Chartered Insurance Institute
  • BILA / IIL joint lecture

In this joint BILA and IIL lecture Melissa Collett talked about the meaning of professionalism, ethics and duty of care in the context of insurance, and how to put professionalism into practice. She also explained the professional body's role in raising standards of professionalism across the insurance sector.

Professionalism is vital to building public trust in insurance. Professionalism is not just about following regulator's rules and regulations. It's about creating the right culture and ethical standards. Breaking down professionalism into three key elements: competence, ethics and duty of care, can help put professionalism into practice. The Chartered Insurance Institute is here to help insurance professionals on their journey.

By the end of this lecture members would have gained an insight into:

  • The three key elements of professionalism for insurance professionals
  • How to put professionalism into practice
  • The professional body's role in raising standards across the sector

Speakers Bio:
Melissa joined the CII in September 2017, leading its professional standards, ethics and conduct activity. She is also responsible for its legal affairs and risk management. She brings significant insurance and legal experience to the role, having spent over a decade as Senior Ombudsman at the Financial Ombudsman Service, as a Director of Fairer Finance, and as a Tribunal Judge.

David Nayler LLB (Hons), Dip Law, Chair, British Insurance Law Association (BILA).

  • The Old Library, Lloyd's
  • One Lime Street
  • London
  • EC3M 7HA
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Registration & Security

IIL lectures are open to Lloyd's pass holders and CII and PFS/SMP members.
All attendees must register online by 10.30am on the day of the lecture.
All attendees must produce photo ID - either a Lloyd's pass, driving licence with photo or valid passport.


  • Email confirmations and photo ID must be produced to security staff at the lecture venue
  • Attendance confirmations are non-transferable to any other person or lecture
  • All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

3/4 hours' CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at