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Giving and Receiving Feedback

Many managers find delivering feedback one of the hardest areas of their job. They know that if it’s delivered poorly, it can be demotivating. If it’s withheld, progress can slow, frustrations can rise and relationships can breakdown. And yet when delivered well, it can strengthen relationships and increase productivity and performance.

Tue 21 Oct 12:00 pm – 1:00 pm

Melissa Kidd, Motem Ltd

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Digital CPD

Flooding: The Road to Resilience

Flooding: The Road to Resilience An event that Claims Management practitioners should not miss!! About the Event: Flooding remains one of the most pressing environmental challenges facing the UK. This seminar will bring together professionals from the insurance, flood recovery, infrastructure, and climate sectors to examine how we can collectively build resilient communities in the face of increasing climate-related flood risks. This one-day forum is designed to spark cross-sector collaboration, deepen understanding of practical resilience strategies, and explore how the insurance and resilience sectors can lead and support communities before, during, and after flooding events.

Tue 18 Nov 9:30 am – 4:00 pm

Novotel York

President's Message

Welcome to the Insurance Institute of York - the home of the Chartered Insurance Institute and Personal Finance Society in York.

I am very proud and indeed privileged, to have been elected as your new President and look forward to carrying on the good work of my predecessor, Claire Harper.

The Chartered Insurance Institute and the Personal Finance Society are the flag bearers of professionalism in both the Insurance and Financial Services professions. Here in York, we have a rich and well respected representation in both professions, from the very largest names, to some of the best smaller brokerage and advisory firms in the region.Our main role as a local Institute is to provide our members with a high quality educational programme which will help them with their ongoing professional duties. We do this by delivering CII/PFS Accredited events on a range of topics, all of which count towards structured CPD and most of which are free to attend. We encourage all members (and non-members who are thinking of joining) to participate in our events, not only to increase professional knowledge but as an opportunity to network with fellow professionals. Details of our events can be found via the Events page, our LinkedIn page and via our e-mails; if you are not receiving these e-mails and would like to do so, please contact customer.serv@cii.co.uk or call +44 (0)20 8989 8464.

As an Institute, we are keen to be as inclusive as we possibly can, we are, after all, here to serve you, our members! With that in mind, if you have an idea for a CPD topic, or for a social event, please send it across to us either via our Contact page or direct to me at David.Codling@uk-claims-consulting.co.uk Of course, if you’d like to get more involved with the Institute, we are always happy to welcome new members on to our Council, again, please e-mail David.Codling@uk-claims-consulting.co.uk for more details of how to join. I hope you find this website useful and any feedback you may have is greatly appreciated. I do hope you can join us at our forthcoming events and I invite you to spread the word!

The Insurance Charity Golf Day - book your place today

The Insurance Charity golf day will take place on 14 October at The Nottinghamshire club, voted The East Midland's best golf venue. Located six miles from Nottingham station and 18 miles from East Midlands Airport, attendees will be playing on the prestigious 18-hole Championship course.

Tue 9 Sep. 2025