Forthcoming events
This month
Introduction to Claims Handling
This course is designed to give an insight into claims handling and the various parties involved during the claims journey. During the session, we will look at the different ways in which indemnity can be applied, and how Insurers can recover their outlay, along with common reasons for declinatures. We will also look at the regulatory and legislative environment that impacts claims handling.
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STEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course Day 1 & Day 2, Tuesday 15th July and Wednesday 16th July 2025
STEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course. Days 1 & 2 15th & 16th July 2025
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Contamination & its Role in Causing Degradation of Metals - Hawkins Forensic Investigation
Philippa Moore - Engineering, Materials, Chemistry & Biology Expert - Hawkins Forensic Investigation will look at three common alloys (carbon steel, stainless steel, and brass) as well as common chemicals that can cause them to crack and prematurely fail, such as those that you might have sitting under your kitchen sink.
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Hygge Associates event - Disability Awareness
What comes to mind when you hear the word 'disability'? How would you define it? Do you know what is considered a disability by law and how to create inclusive workspaces free from discrimination and prejudice?
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A Scientific Approach to the Problem of Post-Incident Recovery - Hawkins Forensic Investigation
: Ed Hammersley - Fire & Explosions, Materials, Chemistry & Biology Expert - Hawkins Forensic Investigation Overview: Contamination can be caused by a multitude of different issues such as fire, water, mould and asbestos. Ed will talk about these different types of contamination, their sources, and how they are detected and quantified, before detailing some worked examples. He will also discuss the use of technology in contamination assessments including its role in the mitigation of both the direct cost and business interruption and also how these technologies can assist the insurer.
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Insurance Principles
Insurance is based on a number of common law principles that have been followed for hundreds of years. In order to better understand how insurance works it is important to understand these principles and how they underpin insurance as we know it today. There are 7 principles of insurance and during this course we will look at each one, ensuring that we cover the practical application of each of the principles to ensure full understanding. The course is ideally suited to those who are new to insurance and want a better understanding of how the principles of insurance are applied on a day to day basis.
View event detailsSTEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course Day 3 & Day 4, Wednesday Aug 20th and Thursday Aug 21st 2025
STEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course. Days 3 & 4 20th & 21st August 2025
View event detailsSTEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course Day 5 & Day 6, Tuesday 2nd September and Wednesday 3rd September 2025
STEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course. Days 5 & 6 2nd & 3rd September 2025
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Motor Trade insurance
The presentation, provided by Alan Chandler one of the most popular insurance presenters in the UK, will provide an overview of the main covers for a Motor Trader and show where brokers make mistakes when setting up covers. Alan will explore the background as to why the motor trade market has experienced such large rate increases. The presentation will also look into how a broker can help clients by getting motor traders to focus more on risk management.
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Precision on Tap: What Beer, Aviation, and Insurance Have in Common
Guided Beer Tasting: Sample a curated flight of 4 craft beers, with a tasting guide built around sensory analysis and decision-making skills. Aviation Anecdotes: Real cockpit stories illustrating how critical thinking, calm under pressure, and strict process adherence saved lives and how these principles apply to insurance.
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Innovate Session 2 - Be more creative and know how to build support for your ideas
Join this session to develop your creativity muscles that you can use in combination with innovative techniques to come up with fresh solutions. Learn how to make your ideas stand out and how to best engage with others to build support. Hosted by Harvey Wade, an award-winning innovator and ex-innovation lead at Allianz and Cisco, he works with insurance organisations to make them better at innovating.
View event detailsHygge Associates event - Menopause Awareness
For years, menopause has been a taboo topic, especially in the workplace. However, it is a natural phase that many women will experience. Three out of four menopausal people will experience symptoms, with one in four having very problematic symptoms. Menopause can potentially impact everyone and should be a topic we all know about.
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The Wonderful World of Watches
Many people collect watches – a single watch can easily exceed the limits included within many home contents policies, needing them to be specified. This webinar is an introduction to the watch market, looking at how it is changing, factors influencing price, key risks, and what brokers and insurers should be considering to protect both themselves and their clients. Who is it for? This webinar is for: - Brokers and insurers who handle home contents insurance for MNW and HNW clients who may have a single specifiable watch or a valuable collection - Claims handlers and loss adjusters who want to understand what to look for in, and risks around, valuations with which they may be presented - Compliance teams considering how to ensure clients and policyholders get the information they need to make informed decisions, and that they are treated fairly
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A plain English overview of understanding an insurance policy wording
This one-hour webinar, presented by Alan Chandler one of the most popular presenters in the UK, looks to provide a plain English walk through what makes up an insurance policy wording. One of the learnings of the BI and Covid-19 court battles is the fact that you ignore the construction of policy wordings at your peril. All brokers, underwriters and claims staff should have a good grasp of the component parts of an insurance policy wording and this presentation will provide this understanding
View event detailsSTEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course Day 7 & Day 8, Tuesday 21st October and Wednesday 22nd October 2025
STEP (Society of Trust and Estate Practitioners) Financial Services Certificate Course. Days 7 & 8 21st & 22nd October Revision & Technique
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Men’s Mental Health / Men: It’s OK to Talk
MEN: IT’S OK TO TALK (AND OTHER WAYS TO PROCESS DIFFICULT STUFF) presented by Mental Health in Business Ltd with speaker Jay Unwin Talking is good for us. We all know that and yet some of us find it hard to talk about how we feel, especially when we aren’t feeling good. This session is aimed at men and those that would like to support the men in their lives.
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Directors and Officers and Employment Practices Liability insurance in a plain English nutshell
This webinar, presented by Alan Chandler, one of the most popular presenters in the UK, will explore the sources of potential claims for both D&O and EPL. and how to put the right cover in place.
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Active Listening: A Powerful Skill in Compassionate Leadership
Active listening and non-judgemental communication are superpowers for successful leaders. This session is aimed at anyone wishing to elevate their communication skills. The aim of the session is to help attendees to understand the benefits of active listening and non-judgemental communication, and how they can both be put into practice, to contribute to a psychologically safe and healthy workplace.
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Time Management Skills
Using our time effectively is a key skill that we all need. How well do you manage your time? Do you find it hard to prioritise your workload and struggle to meet deadlines? Join this interactive session to learn practical tools and strategies that will enable you to be more effective at managing your time.
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Financial awareness – a plain English overview for all insurance staff
This presentation, provided by Alan Chandler one of the most popular presenters in the UK, looks to provide a plain English understanding of what is in a balance sheet, Profit and Loss account and a cash flow statement and how these can be read easily by non-accountants
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