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Questioning & Information Gathering Techniques for Insurance Professionals
Questioning and information gathering techniques are crucial skills to be applied throughout the industry. With an emphasis on plain language, this short course is a follow up to the highly successful seminar ‘Writing to express and not to impress – plain English for insurance professionals.” It will be fun and interactive with audience participation.
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The New TCF
TCF has been re-born with a wider and harder remit. Despite almost a decade there is still little evidence that customers are at the heart of many businesses. Many products are still designed and sold primarily for profit rather than to protect the customer.
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