WEBINAR - The Psychology of Insurance Fraud

Why do people commit insurance fraud? Is it really because they feel it is a victimless crime against a faceless corporation or is there more at play?

In this thought-provoking webinar we will examine these questions and look specifically at how research from the field of psychology has revealed answers to these questions.. By understanding the psychological factors at play, we will be able to mitigate the risk and add another weapon to our armoury in the fight against insurance fraud.

By the end of the webinar, participants will be able to:
➢ Identify the research from the field of psychology relating to insurance fraud.
➢ Explain what psychological factors are at play when someone commits insurance fraud.
➢ Implement a strategy for including psychological considerations in the fight against insurance fraud.

Speaker bio

Jeff Heasman is a leading international trainer and is recognised throughout the world for his work around soft skills within the insurance and financial services industries. Jeff holds both a bachelors and masters degree in laws and after many years of experience working within the legal and insurance industries as a litigation executive and senior liability adjuster, Jeff subsequently qualified as a language instructor and is a certified practitioner member of the Academy of Modern Applied Psychology.

Jeff has been Dean of the Faculty of Law at Cavendish University Zambia (CUZ) in Africa, where he was also a lecturer in the law of torts. He has also been a tutor in law and language at Swansea University. He has delivered courses in Business English to MBA students and company directors at ESIC University in Pamplona, Spain. He still provides personal tuition in communication skills to executives in banks and financial services across the world but especially in Turkey and Spain.

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