Understanding Autism in society and the workplace

Firms will be looking at how they communicate with customers, including checking, understanding and supporting their customers as part of their work to meet the Consumer Duty requirements.

This session will be helpful for those who are involved in that process, and for those involved in implementing policies and procedures for dealing with customers with characteristics of vulnerability. It is also ideal for HR and learning and development departments as well as anyone who has a responsibility for dealing with staff and customers.

This session will look at diversity and inclusion from the perspective of individuals with autism when visiting banks, and dealing with financial organisations.

It will also give tips on what organisations can do to improve the customer journey for customers with autism.

Learning objectives:
By attending this event delegates will:

• Learn about the importance of understanding autism in society as well as the workplace
• See diversity and inclusion from the perspective of people with autism
• Understand whether diversity and inclusion initiatives are doing enough to support people with autism in the workplace
• Understand what organisations must do to improve the vulnerable customer journey for customers with autism
• Understand what a financial services firm can do differently to ensure they are open and inclusive for all customers
• Participate in a practical task designed to increase skills, knowledge and understanding of the above.