IIG Morning Development Day - Feb 2026
The Insurance Institute of Guernsey is holding Development Day Morning hosted by Jeff Heasman at Les Cotils on Tuesday 3rd February 2026.
Join us on 3rd February for Breakfast at Les Cotils from 8:30am (9:00 am breakfast will be available) until 12:00 pm for three sessions delivered by internationally renowned expert and trainer, Jeff Heasman (Insurance Upskill) as we examine these recent court judgments and changes in Company processes.
Session 1: Crossing the Line: When WhatsApp Messages Create Binding Contracts
Increasingly, key agreements in insurance and financial services are formed through everyday tools like WhatsApp, SMS, and email. But when does an informal message cross the line into a legally binding contract?
The recent case of Jaevee Homes Ltd v Fincham provides a striking reminder: digital communications, even those that seem casual, can amount to enforceable agreements with serious financial consequences. For professionals in insurance and financial services, where trust, compliance, and clarity are paramount, this raises urgent questions about how we communicate with clients, brokers, underwriters, and third parties.
This webinar will unpack the key legal principles of contract formation in the digital age, explore the implications of Jaevee Homes v Fincham, and equip you with strategies to safeguard your communications. You’ll walk away with a clear framework for managing digital correspondence without stumbling into unintended obligations.
Session 2: The Proof Gap: Why Statements, Facts, Data, and Evidence Are Not the Same
We are inundated with information from multiple sources. But how often do we pause to ask: Is this a fact… or just a statement? Is this data… or true evidence? And does this evidence really prove what I think it does?
The difference matters. Misclassifying statements, facts, data, evidence, and proof can lead to flawed risk assessments, misguided client recommendations, and costly decision-making errors. In an industry where trust and accuracy are everything, mastering this distinction is critical.
This webinar will challenge your assumptions, sharpen your critical thinking, and provide practical tools to help you move beyond “what is said” to “what is demonstrably true.” By learning to separate the noise from the signal, you’ll strengthen your ability to advise clients, assess risks, and make confident, well-founded decisions that stand up under scrutiny.
Session 3: From Radicalisation to Risk Exposure: How Extremists’ Exploitation of Chatbots Impacts the Insurance Landscape
Chatbots have evolved rapidly in recent years, fuelled by advances in AI, and today serve billions of users across dedicated platforms such as ChatGPT as well as embedded services on platforms including Google and Meta. While these tools provide efficiency and innovation, they also carry emerging risks.
For insurers, the misuse of chatbot technology, whether through radicalisation, fraud, misinformation, or enabling criminal activity, creates new challenges in underwriting, risk modelling, and claims. Malevolent actors have already exploited chatbots to cause harm, and vulnerable users may be manipulated with serious social and financial consequences.
This one-hour session explores how extremists and other bad actors leverage chatbots, what this means for insurers’ exposure to cyber, liability, reputational, and regulatory risks, and the safeguards that technology companies have employed to prevent harm.
The session provides for 3 hours of CPD.
The Insurance Institute of Guernsey is in the fortunate position of being able to subsidise this event, and the fee for attending is £55 per person.
Contact:
Please contact Lauren Gregory, Education Secretary to register & book your place, or book online using the below option. Places are limited.
A breakfast selection will be provided for those attending. If you have dietary requirements please inform the Education Secretary ahead of time or detail them when booking online.
To view our image and video capture consent statement, please click here.
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
3 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.