Events

The Consumer Duty is one of the biggest changes in financial services regulation for 20 years, and it is underpinned by behavioural science. Without behavioural science, the Consumer Duty would be almost unthinkable. The FCA now expects insurers to make good decisions easy for consumers, and bad decisions hard. In this interactive webinar Fairer Finance will cover how to evidence consumer understanding and fair value in an insurance context. Looking to continue the conversation? Join us at 1.00pm for Part 2, for a focussed panel discussion and live Q&A. Please note: Part 2 requires a separate booking for the access link.

Following the interactive session with Fairer Finance, Part 2 of the Shared Scotland webinar series brings together a cross-sector panel of industry experts for a dynamic discussion and live Q&A. This session will explore how different parts of the insurance and financial services industry are responding to the FCA’s Consumer Duty—particularly around evidencing fair value and consumer understanding. Panellists will share practical insights, challenges, and strategies from their respective sectors. Attendees are encouraged to submit questions in advance to help shape the discussion. Please send your questions to: ruth.glynn@aviva.com and copy in richard.cockbain@aviva.com Please note: This is a separately booked session and will begin at 1:00 PM.