Previous events
This month
Online Event - How to Avoid Claim-Related Complaints
It will come as no surprise to learn that the vast majority of complaints stem from the handling of claims submitted to insurers. The claim is the “moment of truth” in the contract where the customer learns whether the premium paid over potentially a long period, has been well-spent. Whilst it is imperative to have a prompt resource and efficient process to deal with complaints, this workshop focuses upon proactively reducing their number through retaining the initiative whilst moving a claim towards fulfilment.
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Online event - Time Management Skills
We are all time poor; and are expected to deliver more work for others. “I have too much to do” and “I don’t have time” are complaints we are all hearing. Being able to manage your time and work more effectively and efficiently is a skill we all need to acquire; otherwise it could impact individuals’ mental and physical health. In this interactive workshop, we will share practical ways to manage your time and work more efficiently.
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Novus Dinner with Direction: a Coaching Dinner for Emerging Professionals
Join us for an evening of meaningful conversation, fresh inspiration and career connections - right in the heart of Cardiff. Whether you're in the early stages of your career and looking to grow, connect with others on a similar path, or simply want a boost of fresh motivation, this evening is for you.
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Online Event - Feeling Stuck? Frustrated? Or Just….OK?
In this interactive and energising session, designed specifically for professionals working in the insurance industry, you’ll uncover your core career values — the non-negotiables that underpin motivation, fulfilment, and success. Whether you're climbing the ladder, considering a sideways move, or wondering if you've outgrown your current role, this session gives you the tools to move forward with clarity and confidence. Understanding your core values is crucial if you want to find a job that doesn’t just pay the bills but actually feels right.
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Online Event - Complaint Handling in a Regulated Environment
We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them.
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Webinar - Directors & Officers Insurance in a Nutshell
The webinar will explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. It should also be noted that many more directors are being sued in recent times individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
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Online Event - Reinsurance Introduction
In this session we will be taking a look into the basics of reinsurance. We will look at why reinsurance is important to the insurance industry and the various forms it takes. We will also look at some case studies that demonstrate the role re-insurance plays within the global insurance industry. This course is ideal for those new to insurance as well as those working within the industry who want further knowledge. It is also a useful course to those studying for their CertCII.
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Online Event: The Experience & Expertise Paradox: how you (and your clients) can apply experience and expertise more wisely to avoid bias and make better decisions
There is no doubt that experience and expertise are important. However, they can also contribute significantly to the so-called “intelligence trap”. They can result in entrenched biases, over confidence in our own judgement and blind spots. This webinar will examine how to avoid these potential issues to ensure you apply your experience and expertise with evidence-based wisdom to improve your own decision-making, whilst also being able to recognise the experience and expertise paradox in your clients´ decision-making and advise them accordingly.
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Webinar - Household insurance policy wordings.
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret household insurance endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Online Event: Motor Trade – Risk Management Challenges
A challenging class of insurance business for brokers relates to motor trade risks. Persuading many motor traders that they would benefit from a methodical approach to risk management is sometimes easier said than done. This workshop seeks to simplify the risk management process for busy motor traders who have not previously appreciated the benefits of focusing upon the risks they face nor the potential savings in insurance premiums that may result.
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Online Event - The Wonderful World of Watches
Many people collect watches – a single watch can easily exceed the limits included within many home contents policies, needing them to be specified. This webinar is an introduction to the watch market, looking at how it is changing, factors influencing price, key risks, and what brokers and insurers should be considering protecting both themselves and their clients.
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Online Event: Group Think: what is it and why is it so high on the FCA´s agenda?
In their consultation relating to diversity and inclusion, the FCA highlighted “group think” as an issue to be addressed in the industry. Their aim is to see better decision-making, risk management and more effective change. But what exactly is “group think”? How does it manifest itself in an organisation? What are the internal and external risks? What do we need to be doing now? These are the questions that will be addressed in this one hour webinar that is of relevance and importance to anyone working within insurance and financial services, whatever their role.
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Online Event - The Insurance Charity – Supporting People When They Need Us Most
We all need a little support from time to time. Did you know The Insurance Charity offers financial support and practical guidance to current and former insurance professionals in the UK and Ireland? Last year it awarded over £1.3 million to those who found themselves facing challenging circumstances.
View event detailsWebinar - EL,PL and Products Liability insurance overview.
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.
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Hawkins & Associates - Investigation of Electric Shock Injuries
In our every day lives we interact with electrical equipment frequently, often without thinking about it. With good product and system design, construction, use and maintenance, the electrical systems and equipment we use do not present a hazard. But when those principles go wrong, they can result in electric shocks. The resulting effects can vary widely, from an ‘unpleasant tingle’, through life-changing burn injuries, to fatal shock (electrocution).
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Cardiff Summer Roadshow
How well are your clients able to articulate their financial goals? When did you last go back to basics and consider how protection features in your clients’ plans? Research shows that initially clients often don’t really know what their goals are. As financial advisers, you need to work closely with them to really explore their goals before building a precise plan which will deliver for their long-term future.
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Hawkins & Associates - Pedestrian Protection Through Vehicle Design
Vehicle design plays a crucial role in preventing and mitigating injuries during road traffic collisions. Improvements in vehicle design have driven car occupant casualty figures down over many decades, through the introduction of more stringent regulatory crash testing to the development of active safety systems. However, in the UK, pedestrians remain over-represented in road casualty figures compared to other vehicular transport modes.
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Online Event - Social Mobility in the Workplace
The UK has one of the lowest rates of social mobility of any high-income country. In this workshop we will be exploring what social mobility is, what the barriers to social mobility are, and how this relates to the workplace. We will also explore what steps your organisation can take to support social mobility
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2025 Cardiff Insurance Institute Summer Social Event
✨ 2025 Cardiff Insurance Institute Summer Social BBQ ✨ Bookings are now live - please book your tickets! Come and join us for this year's Summer Social event on Thursday 5th June 2025 starting at 5pm and kindly sponsored by Zurich Insurance, Allianz Insurance, QBE Insurance and CFC. We are thrilled to be raising money to help support Insurance United Against Dementia in partnership with the Alzheimers Society. Enjoy the smooth sounds of a live saxophonist whilst enjoying BBQ themed food and a complimentary welcome drink in the pleasant outdoor setting of The Pontcanna Inn, Cardiff. Providing a wonderful opportunity for our local institute members to network and socialise with many industry peers, you do not want to miss this! Please book your tickets now, priced at £5 per person with all money being donated to our chosen charity.
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Online Event - Uncommon Sense for Health and Performance
This session delivered by Ollie Martin, author of ‘Uncommon Sense’, introduces you to six simple daily actions that will make you fitter and healthier than the majority of the population, and help ignite your performance and productivity. This myth-busting presentation will give you the latest hacks on what works and what does not, interspersed with short practices and tests to support engagement, and illustrate and support learning
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