Online Event - Compassion Fatigue: the silent but very serious risk to people working in insurance and financial services
The Insurance Institute of Cardiff invite you to a webinar on; Compassion Fatigue: the silent but very serious risk to people working in insurance and financial services
Tuesday 19th May 2026 -12:00 – 13:00
The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you at the time of booking.
About the session:
In insurance and financial services, we are so often called upon to demonstrate high levels of compassion in a whole range of different scenarios. If not dealt with properly, this can lead to fatigue that is bad for our mental and physical health and which in turn begins to significantly impact our performance and at worst lead to burnout. Second hand trauma can also occur as the result of dealing with clients in life-changing situations or through exposure to certain documents and evidence, such as photos and videos.
In this session, we will examine how compassion fatigue can manifest itself and then learn a strategy to ensure that we and our colleagues do not become a victim to this silent, but very serious, risk to our health.
Learning Objectives:
Identify what is meant by compassion fatigue.
Recognise how compassion fatigue can manifest itself and the risks it poses.
Implement a strategy to mitigate the risks of compassion fatigue impacting ourselves and our colleagues.
About the speaker:
The Course will be run by Jeff Heasman.
Jeff Heasman is a professional trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.
In addition, Jeff holds a bachelor's degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.
Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.
Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.
Further information:
A link will be sent via your email address supplied at the time of booking. PLEASE DO NOT share this with anyone else.
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.