Events
Forthcoming events
Cyber Insurance
Cyber Insurance is fast becoming an essential insurance cover for those who run business. This course aims to demystify some of the language used and look at the kind of events that can happen.
We will look at the elements of cover that fall within this subject as well as some of the underwriting concerns. We will use real life examples of what can go wrong and how a cyber insurance policy can offer both protection & peace of mind. This is an introduction course which will be suitable for anyone who wants to understand more about the subject to feel confident in discussing with their clients.
Wed 05 Nov 12:00 pm – 1:00 pm
Jennifer Yeates, Zing 365
Beaujolais Day 2025!
🍷 2025 CII Beaujolais Day Event 🍷
✨Join us again this year to celebrate Beaujolais Day in Cardiff! Be quick to book your tickets, as we have limited spaces available ✨
Thu 20 Nov. 3:00 pm
The Botanist Bar & Restaurant Cardiff Central
How to set correct Commercial Property sums insured.
It is estimated that at least 60% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and why sums insured are often so wrong.
Tue 25 Nov 1:00 pm – 2:00 pm
Alan Chandler,
Think Less, Post More!
5 easy-to-implement tips for you to build your profile online.
Many professionals know they should be doing more to market themselves and their businesses, but hesitation, confusion, over-thinking, and over-complication can get in the way.
This webinar cuts through the noise. It focuses on how small, practical actions online — things anyone can start today — create better visibility, stronger client relationships, and long-term growth. Attendees will leave with clear steps they can take straight away to boost their skills and business presence, without needing technical expertise or a marketing background.
Wed 03 Dec 12:00 pm – 1:00 pm
Dani Elliott-Booth, Balefire Digital Ltd
Negotiation Skills
Negotiating is a valuable skills that is used in so many scenarios (in both professional and personal settings!)
This course will explore the mechanics behind being a great negotiator so that you will be able to understand the other person to not only work in collaboration, but with your clients, too.
Fri 16 Jan 12:00 pm – 1:00 pm
Matt Owen-James, Zing 365
Prevalence of underinsurance in home contents - tips & tools
Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes. Why is this, and what can the industry do about it?
Wed 21 Jan 12:00 pm – 1:00 pm
Rachel Doerr, Doerr Dallas Valuations
Previous events
How to Avoid Claim-Related Complaints
It will come as no surprise to learn that the vast majority of complaints stem from the handling of claims submitted to insurers. The claim is the “moment of truth” in the contract where the customer learns whether the premium paid over potentially a long period, has been well-spent.
Whilst it is imperative to have a prompt resource and efficient process to deal with complaints, this workshop focuses upon proactively reducing their number through retaining the initiative whilst moving a claim towards fulfilment.
Thu 09 Oct 12:00 pm – 1:00 pm
David Hole ACII, Nick Thomas & Associates
Time Management Skills
We are all time poor; and are expected to deliver more work for others. “I have too much to do” and “I don’t have time” are complaints we are all hearing. Being able to manage your time and work more effectively and efficiently is a skill we all need to acquire; otherwise it could impact individuals’ mental and physical health. In this interactive workshop, we will share practical ways to manage your time and work more efficiently.
Thu 02 Oct 12:00 pm – 1:00 pm
Susan Heaton-Wright, Superstar Communicator
Novus Dinner with Direction: a Coaching Dinner for Emerging Professionals
Join us for an evening of meaningful conversation, fresh inspiration and career connections - right in the heart of Cardiff.
Whether you're in the early stages of your career and looking to grow, connect with others on a similar path, or simply want a boost of fresh motivation, this evening is for you.
Thu 25 Sep 6:00 pm – 9:00 pm
The Classroom
Feeling Stuck? Frustrated? Or Just….OK?
In this interactive and energising session, designed specifically for professionals working in the insurance industry, you’ll uncover your core career values — the non-negotiables that underpin motivation, fulfilment, and success.
Whether you're climbing the ladder, considering a sideways move, or wondering if you've outgrown your current role, this session gives you the tools to move forward with clarity and confidence. Understanding your core values is crucial if you want to find a job that doesn’t just pay the bills but actually feels right.
Tue 23 Sep 12:00 pm – 1:00 pm
Caroline Ellicott, InsurePro Consultancy
Complaint Handling in a Regulated Environment
We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them.
Tue 09 Sep 12:00 pm – 1:00 pm
Kerris Earle, Zing 365
Directors & Officers Insurance in a Nutshell
The webinar will explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. It should also be noted that many more directors are being sued in recent times individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
Thu 04 Sep 1:00 pm – 2:00 pm
Alan Chandler,