Previous events
This month
Annual Golf Day 2025
Thank you to everyone who has already signed up for our annual golf day at Liberton Golf Club on Friday, September 5th. We've had an excellent response and now have only 20 spots left. If you plan to join us, please register soon to ensure you don't miss out. The day will feature a Texas Scramble event, morning rolls, a CPD session, a two-course meal, and numerous spot prizes. Secure your place now and be part of this fantastic event, generously sponsored by Octopus Investments. Follow the link for full details🏌️♂️⛳️
View event details
What causes a market cycle and are we heading into a soft market in 2025?
Hard markets usually last around a maximum of three years and this latest one started in 2020. This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur during 2025. Alan correctly called the hard market in 2020, providing a presentation on the seven reasons why the market would harden. Rates have now got much higher; investment returns are now at very healthy levels and underwriting in the UK looks a lot better proposition than it did back in 2020. New entrants will be attracted to the market and existing players will look to expand capacity to take advantage of the current favourable investment conditions. Rates will not crumble over night, but Alan predicts 2025 will see a change in demand and supply, where Insurers will have to start having to fight for more for business, and there will need to be a change in the way insurers operate. Alan will also explore how brokers and underwriters can be successful in a softening market. Brokers have a fiduciary duty, and this means insurers cannot ask brokers to be loyal without also providing genuine benefits at renewal for the policyholder. Whilst many people will not want to see the hard market end, history tells us it will, and not mentioning it will not stop a soft market cycle starting. This presentation will equip you for the change in the market that is on its way.
View event detailsAll previous events
The Changing Ogden Rate: How Liability Rates will Reduce
The Ogden rate may sound an obscure thing, but it has massive implications both positively and negatively on liability settlements. All brokers, underwriters and claims staff should have a good understanding of the Ogden rate in order to explain rating changes to policyholders and understand why large liability claims will now be reducing. The Ogden rate is used by courts to increase or decrease large personal injury liability claims. It was one of the main reasons why the market went so hard in recent years when the rate started loading liability settlements, and it will be one of the man reasons why we will now go into a softer market due to the fact it will start discounting liability settlements. The Ogden rate will mean good news for insurers. Will they be passing their savings onto their policyholders? Well, that will depend on how well brokers understand Ogden. This presentation will be delivered by Alan Chandler, Chartered Insurer, one of the most popular presenters in the UK, and he will explain what the Ogden rate is and how it affects liability settlements.
View event details
An Introduction to Sustainability for the Insurance Industry Webinar
The insurance industry has a powerful role to play in the transition to a sustainable global economy and in powering a green transition for the UK. This introduction to sustainability for the insurance industry outlines exactly how the insurance industry can exercise this power, introduces the regulatory landscape for UK insurers, and discusses how to get started without fear of green washing or reputational risk.
View event details
Navigating the Future: The Role of Risk Surveyor
This presentation focuses on the critical role of Risk Surveyors in today's dynamic environment. Attendees will gain a comprehensive understanding of the role, and the evolving landscape of emerging risks. The session will also highlight key customer solutions, demonstrating how Risk Surveyors can effectively identify, assess, and mitigate potential threats. This will be followed by open Q&A, providing a valuable opportunity for participants to engage directly with the presenter, discuss individual examples or case studies, and gain additional insights and solutions.
View event details
Shared Scotland Webinar, Part 2: Consumer Duty Panel Discussion and Q&A
Following the interactive session with Fairer Finance, Part 2 of the Shared Scotland webinar series brings together a cross-sector panel of industry experts for a dynamic discussion and live Q&A. This session will explore how different parts of the insurance and financial services industry are responding to the FCA’s Consumer Duty—particularly around evidencing fair value and consumer understanding. Panellists will share practical insights, challenges, and strategies from their respective sectors. Attendees are encouraged to submit questions in advance to help shape the discussion. Please send your questions to: ruth.glynn@aviva.com and copy in richard.cockbain@aviva.com Please note: This is a separately booked session and will begin at 1:00 PM.
View event details
Shared Scotland Webinar, Part 1: Fairer Finance on Consumer Duty
The Consumer Duty is one of the biggest changes in financial services regulation for 20 years, and it is underpinned by behavioural science. Without behavioural science, the Consumer Duty would be almost unthinkable. The FCA now expects insurers to make good decisions easy for consumers, and bad decisions hard. In this interactive webinar Fairer Finance will cover how to evidence consumer understanding and fair value in an insurance context. Looking to continue the conversation? Join us at 1.00pm for Part 2, for a focussed panel discussion and live Q&A. Please note: Part 2 requires a separate booking for the access link.
View event details
An Introduction to The Insurance Charity
The Insurance Charity offers financial support and practical guidance to current and former insurance professionals and their dependents, in the UK and Ireland. Last year it awarded £1.4 million to those from the industry facing challenging circumstances such as illness, redundancy, disability, and relationship breakdown. The Insurance Charity Awareness Week runs from 23- 27 June- help us raise awareness and ensure those in need know where to turn for support. Join us for this session to hear more about how The Insurance Charity can assist you or your colleagues during difficult times. The session covers 30 minutes of CPD, with a chance to ask questions at the end.
View event details
Artificial Intelligence
In this engaging session, we’ll explore the fascinating journey of AI—from its early roots to the powerful, real-world applications we see today. You’ll gain a clear understanding of what generative AI is, and why it’s capturing the attention of businesses and innovators worldwide. We’ll also introduce the emerging discipline of prompt engineering, a critical skill for effectively interacting with AI systems and unlocking their full potential. Whether you're new to AI or looking to sharpen your knowledge, this session will provide valuable context, practical insights, and a foundation for further exploration. We’ll conclude with an open Q&A session, giving you the opportunity to ask questions and discuss how these technologies might apply to your own work. Our speaker for this presentation is Nishi Ajmera, Solutions Architect at Publicis Sapient and a Google Developer Expert in AI/ML. With deep expertise in large language models and prompt engineering, she brings a unique blend of technical insight and practical application to her talks. Nishi is also a passionate advocate for diversity in tech and an Ambassador for Women Techmakers.
View event details
Memorabilia: passing phase or appreciating asset?
Collecting things is something humans have always done – from interesting pebbles to glamorous diamonds! It’s a natural urge that many of us experience. Collecting memorabilia has become very fashionable, but what is valuable, and what advice and guidance should a client be offered? The webinar looks at recent cases, and shares memorable examples that can be used to help clients understand their risk. There will also be the opportunity to ask questions (anonymously or otherwise).
View event details
Understanding Cyber Insurance: Coverage, Policy Response, and Common Pitfalls
Join us for a presentation designed specifically for insurance professionals eager to enhance their knowledge of cyber insurance. This engaging session will provide a comprehensive overview of what cyber insurance is and the types of coverage it offers. You'll gain insights into how policies respond to cyber incidents and learn about common mistakes that can affect coverage. Additionally, we'll discuss effective strategies organisations can implement to reduce their risk of experiencing a cyber incident. Finally, there will be an open floor for any other business, allowing for further questions and discussions.
View event details
Underinsurance in Home Contents
This webinar explains why underinsurance in home contents is so prevalent, and provides practical tips/tools to address it. Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes.
View event detailsAnnual General Meeting 2025
We need you! To get down to our AGM... Your local institute council invites you to attend their 2025 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event details
Financial Crime
Learn about Financial Crime, how to identify suspicious activity and reducing your risk exposure from Rob Hirst, Aviva's Financial Crime Business Partner.
View event details
Free Wine Tasting & CPD Event - Moving Beyond Labels
What can wine can teach us about Diversity and Inclusion? There are many links between the world of wine and a good strategy for diversity and inclusion in the workplace and society as a whole. Wines and humans share the same basic structures but are unique in their own way. Like labelling in society, people tend to make judgements about wines based on labels but in fact wine tasting requires us to notice characteristics and to reflect on our experience and this is exactly the same strategy that helps to encourage diversity and inclusion. By tasting 5 different wines from Spain and Portugal, we will learn how to move beyond labels and relate this to diversity and inclusion both in the workplace and society as a whole.
View event details
A non-techie intro to GenAI - (PFS Member registration)
This is the first in a series of Artificial Intelligence (AI) related Webinar's with AI expert Heather Murray. Are you finding that some of your team are really into AI, others are reluctant or apprehensive? This energising and motivational introduction will explain what generative AI is, and give some very entertaining and engaging demos of what’s possible. Please note this registration is for PFS members, a separate registration is available for GI members.
View event details
How Green is your Remediation Project?
Are you aware of the carbon cost of claims? This talk will cover the concepts of calculating the greenhouse gas emissions produced by remediation and reinstatement works.
View event details
Preventing burnout
Join us for an essential session on Burnout and Workload, hosted by the PDG Committee. This webinar will normalise why burnout occurs, teach you how to spot the early warning signs, and provide practical strategies to prevent and recover from burnout. You’ll also learn effective ways to manage workload, set boundaries, and create a sustainable work-life balance. This session is designed to benefit all members, so mark your calendars and make time to attend!
View event details
WEBINAR: 5¾ Psychology Tips That Will Boost Your Powers of Persuasion
Everyone is prone to cognitive biases in their decision-making processes. In insurance and financial services, we must recognise these biases and ensure that we do not take advantage of any that may cause foreseeable harm. With this ethical and regulatory consideration in mind, this webinar will provide you with 5¾ tips that will help you boost your powers of persuasion, when positioning products or services with clients and so enhance your business success.
View event details
Trust – building trustworthiness and trusted advisor status
In the insurance industry, in particular, we often focus on developing our technical skills, and our product and service knowledge in the belief that this alone will be all we need to win new clients, and then provide great service to existing clients. But of course if the prospect does not ‘trust’ us sufficiently we are unlikely to be appointed in the first place, and if our clients don’t trust us, it will be more difficult for us to bring value, and our position will be constantly under threat. This session focuses on the importance of Trust in prospect and client relationships, and how to build it.
View event details