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Anti-greenwashing in Insurance and Financial Services
As sustainability becomes a central theme in financial services, the pressure to communicate environmental credentials responsibly has never been greater. But with that comes the risk of greenwashing—where well-intentioned messaging can mislead, damage trust, and breach regulatory standards. Join Martin Truelove, Brand and Corporate Affairs Governance Lead at Aviva, for a practical and insightful session on Anti-greenwashing. This webinar will explore how insurance and financial professionals can ensure their sustainability claims are transparent, compliant, and credible—protecting both brand reputation and consumer trust. Whether you're using materials to talk to clients about their company’s sustainability credentials, crafting client communications, reviewing marketing content, advising on ESG disclosures, or simply engaging in conversations around environmental commitments—this session will equip you to navigate the complexities of green claims with clarity and confidence.
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The Rise of Errors And Omission Claims Against Brokers And How These Can Be Mitigated
This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated. Ask a Pi solicitor which Pi claims are the easiest to deal with, and they nearly always say broker Pi claims because you just must settle! – brokers time and again fail to professionally train staff and record key things in a correct manner, meaning that when these claims go to court there is often no defence.
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Delivering Difficult News – Mastering the Art of Public Speaking in Tough Moments
When the message is tough, your delivery matters most. Whether you’re sharing organisational changes, addressing challenges, or tackling sensitive conversations, how you communicate can transform the outcome. That’s why we’re delighted to invite you to an exclusive webinar - Delivering Difficult News – Mastering the Art of Public Speaking in Tough Moments.
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Global threats facing the insurance industry
What are the global threats facing the insurance industry right now and how are these impacting UK insurers and brokers, can they be insured and how can we adapt to survive? Today war, weather extremes and the cost of living crisis dominate public debate but the sector faces critical risks – cyber/AI/tech, regulation, climate change and human talent. Can we effectively tackle any of them? Cyber is in the news all the time with companies and government on the lookout for massive show stoppers (M&S, Co-op and JLR to name three big ones!) including potential catastrophic interference with our democratic processes as we see with deep fakes. In addition, with half of us due to retire within the next 15 years, why is there a failure to attract and retain the right talent and what can we and the CII do about it? Further, it is also clear that insurers simply can’t underwrite the effects of climate change, so what will then happen? And are chat bots here to help or hinder?? This will be an interactive and wide-ranging talk and those attending will be actively encouraged to contribute with their own experiences and views. We will look at the differences in responses between insurers and brokers with brokers considering business conduct more of a concern than insurers.
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Critical Business Interruption Insurance Learnings for Brokers following the Infinity Reliance Judgement
One of the most important judgements in recent times relating to Bi insurance was made in the Infinity Reliance case, and brokers who fail to change their proceedings risk large Pi claims against them going forward. This case has shown brokers are very exposed to the following three areas: 1. If indemnity wordings are used rather than declaration linked. 2. Any broker guidance note must reflect the actual policy wording. 3. AICOW must be discussed when there are unusual exposures. Average was applied by Aviva to the Bi claim following a large loss, and the broker was held liable for most of the shortfall, which was nearly £3m, due to their failure on the above three points. This webinar, presented by Alan Chandler, one of the most popular presenters in the UK, looks to understand how brokers are exposed following this judgement and how to take practical steps to ensure the right procedures to mitigate these exposures. This webinar is a must for all broking staff and has significant relevance for underwriters and claims staff also.
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Leadership Workshop
The Insurance Institute of Perth and Dundee is delighted to present an in-person coaching workshop for leadership skills. Ian Ferguson ACII Chartered Insurer, is a former director at Aviva and past president of Perth and Dundee CII and is our presenter for this session. Ian is a highly experienced leader who is still striving to lead better. He is a qualified Executive Coach and a Fellow of the Institute of Leadership and Management. We’re thrilled to be hosting this session at Howden Insurance’s vibrant and modern office in Caledonian House, West Kinfauns. This newly refurbished space reflects Howden’s commitment to innovation, collaboration, and community—making it the perfect setting for a session dedicated to leadership growth. Arrive 1.45pm prompt for the session starting 2pm- 3.30pm. The session includes post workshop networking with catering, finishing at 4pm.
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Wonderful World of Watches
Many people collect watches – a single watch can easily exceed the limits included within many home contents policies, needing them to be specified. This webinar is an introduction to the watch market, looking at how it is changing, factors influencing price, key risks, and what brokers and insurers should be considering to protect both themselves and their clients.
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Annual Dinner 2025
🎟 Booking is now live – secure your place today! The Insurance Institute of Perth and Dundee warmly invites you to our 2025 Annual Dinner, taking place on Friday, 19th September at the beautiful Murrayshall Country Estate, Scone. The evening begins at 6:45pm for a 7:30pm start. The evening will include live entertainment, fundraising activities, prize draws, and the presentation of our Annual Member Awards, including the Young Achiever Award. 📩 For bookings and enquiries, contact Karen Jackman at jackman77@btinternet.com. 🎟 Tickets: £65 per person Tables and individual bookings welcome- please don’t hesitate to book solo! We’ll ensure you’re seated with others for a fun-filled and inclusive evening.
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Annual Golf Day 2025
Thank you to everyone who has already signed up for our annual golf day at Liberton Golf Club on Friday, September 5th. We've had an excellent response and now have only 20 spots left. If you plan to join us, please register soon to ensure you don't miss out. The day will feature a Texas Scramble event, morning rolls, a CPD session, a two-course meal, and numerous spot prizes. Secure your place now and be part of this fantastic event, generously sponsored by Octopus Investments. Follow the link for full details🏌️♂️⛳️
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What causes a market cycle and are we heading into a soft market in 2025?
Hard markets usually last around a maximum of three years and this latest one started in 2020. This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur during 2025. Alan correctly called the hard market in 2020, providing a presentation on the seven reasons why the market would harden. Rates have now got much higher; investment returns are now at very healthy levels and underwriting in the UK looks a lot better proposition than it did back in 2020. New entrants will be attracted to the market and existing players will look to expand capacity to take advantage of the current favourable investment conditions. Rates will not crumble over night, but Alan predicts 2025 will see a change in demand and supply, where Insurers will have to start having to fight for more for business, and there will need to be a change in the way insurers operate. Alan will also explore how brokers and underwriters can be successful in a softening market. Brokers have a fiduciary duty, and this means insurers cannot ask brokers to be loyal without also providing genuine benefits at renewal for the policyholder. Whilst many people will not want to see the hard market end, history tells us it will, and not mentioning it will not stop a soft market cycle starting. This presentation will equip you for the change in the market that is on its way.
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The Changing Ogden Rate: How Liability Rates will Reduce
The Ogden rate may sound an obscure thing, but it has massive implications both positively and negatively on liability settlements. All brokers, underwriters and claims staff should have a good understanding of the Ogden rate in order to explain rating changes to policyholders and understand why large liability claims will now be reducing. The Ogden rate is used by courts to increase or decrease large personal injury liability claims. It was one of the main reasons why the market went so hard in recent years when the rate started loading liability settlements, and it will be one of the man reasons why we will now go into a softer market due to the fact it will start discounting liability settlements. The Ogden rate will mean good news for insurers. Will they be passing their savings onto their policyholders? Well, that will depend on how well brokers understand Ogden. This presentation will be delivered by Alan Chandler, Chartered Insurer, one of the most popular presenters in the UK, and he will explain what the Ogden rate is and how it affects liability settlements.
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An Introduction to Sustainability for the Insurance Industry Webinar
The insurance industry has a powerful role to play in the transition to a sustainable global economy and in powering a green transition for the UK. This introduction to sustainability for the insurance industry outlines exactly how the insurance industry can exercise this power, introduces the regulatory landscape for UK insurers, and discusses how to get started without fear of green washing or reputational risk.
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Navigating the Future: The Role of Risk Surveyor
This presentation focuses on the critical role of Risk Surveyors in today's dynamic environment. Attendees will gain a comprehensive understanding of the role, and the evolving landscape of emerging risks. The session will also highlight key customer solutions, demonstrating how Risk Surveyors can effectively identify, assess, and mitigate potential threats. This will be followed by open Q&A, providing a valuable opportunity for participants to engage directly with the presenter, discuss individual examples or case studies, and gain additional insights and solutions.
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Shared Scotland Webinar, Part 2: Consumer Duty Panel Discussion and Q&A
Following the interactive session with Fairer Finance, Part 2 of the Shared Scotland webinar series brings together a cross-sector panel of industry experts for a dynamic discussion and live Q&A. This session will explore how different parts of the insurance and financial services industry are responding to the FCA’s Consumer Duty—particularly around evidencing fair value and consumer understanding. Panellists will share practical insights, challenges, and strategies from their respective sectors. Attendees are encouraged to submit questions in advance to help shape the discussion. Please send your questions to: ruth.glynn@aviva.com and copy in richard.cockbain@aviva.com Please note: This is a separately booked session and will begin at 1:00 PM.
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Shared Scotland Webinar, Part 1: Fairer Finance on Consumer Duty
The Consumer Duty is one of the biggest changes in financial services regulation for 20 years, and it is underpinned by behavioural science. Without behavioural science, the Consumer Duty would be almost unthinkable. The FCA now expects insurers to make good decisions easy for consumers, and bad decisions hard. In this interactive webinar Fairer Finance will cover how to evidence consumer understanding and fair value in an insurance context. Looking to continue the conversation? Join us at 1.00pm for Part 2, for a focussed panel discussion and live Q&A. Please note: Part 2 requires a separate booking for the access link.
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An Introduction to The Insurance Charity
The Insurance Charity offers financial support and practical guidance to current and former insurance professionals and their dependents, in the UK and Ireland. Last year it awarded £1.4 million to those from the industry facing challenging circumstances such as illness, redundancy, disability, and relationship breakdown. The Insurance Charity Awareness Week runs from 23- 27 June- help us raise awareness and ensure those in need know where to turn for support. Join us for this session to hear more about how The Insurance Charity can assist you or your colleagues during difficult times. The session covers 30 minutes of CPD, with a chance to ask questions at the end.
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Artificial Intelligence
In this engaging session, we’ll explore the fascinating journey of AI—from its early roots to the powerful, real-world applications we see today. You’ll gain a clear understanding of what generative AI is, and why it’s capturing the attention of businesses and innovators worldwide. We’ll also introduce the emerging discipline of prompt engineering, a critical skill for effectively interacting with AI systems and unlocking their full potential. Whether you're new to AI or looking to sharpen your knowledge, this session will provide valuable context, practical insights, and a foundation for further exploration. We’ll conclude with an open Q&A session, giving you the opportunity to ask questions and discuss how these technologies might apply to your own work. Our speaker for this presentation is Nishi Ajmera, Solutions Architect at Publicis Sapient and a Google Developer Expert in AI/ML. With deep expertise in large language models and prompt engineering, she brings a unique blend of technical insight and practical application to her talks. Nishi is also a passionate advocate for diversity in tech and an Ambassador for Women Techmakers.
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Memorabilia: passing phase or appreciating asset?
Collecting things is something humans have always done – from interesting pebbles to glamorous diamonds! It’s a natural urge that many of us experience. Collecting memorabilia has become very fashionable, but what is valuable, and what advice and guidance should a client be offered? The webinar looks at recent cases, and shares memorable examples that can be used to help clients understand their risk. There will also be the opportunity to ask questions (anonymously or otherwise).
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Understanding Cyber Insurance: Coverage, Policy Response, and Common Pitfalls
Join us for a presentation designed specifically for insurance professionals eager to enhance their knowledge of cyber insurance. This engaging session will provide a comprehensive overview of what cyber insurance is and the types of coverage it offers. You'll gain insights into how policies respond to cyber incidents and learn about common mistakes that can affect coverage. Additionally, we'll discuss effective strategies organisations can implement to reduce their risk of experiencing a cyber incident. Finally, there will be an open floor for any other business, allowing for further questions and discussions.
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Underinsurance in Home Contents
This webinar explains why underinsurance in home contents is so prevalent, and provides practical tips/tools to address it. Underinsurance is a major issue in the industry – many reports suggest that around 2/3 of homes are underinsured. Unfortunately, the same is often true for the contents in those homes.
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