Previous events
All previous events
WEBINAR 2- Communicating in Uncertain Times - Jeff Heasman
The webinar draws on my insurance, legal, communication and psychology qualifications. There is so much misinformation out there right now and so much anxiety. Communication skills have never been so important. This webinar provides tips on what to say and what not to say. How to say it and how not to say it. Technical knowledge is the foundation but if we cannot communicate with customers in a way that is effective, especially in the current climate, we risk alienating our customers and losing business as well as reputation. Format of the webinar Those joining will not be able to speak during the webinar but will be able to submit written questions (anonymously if they choose) and I will deal with the Q&A at the end. I have allotted 45 minutes to speak and 15 minutes for a Q&A. I will also be doing some polling during the webinar to ensure it is as interactive as possible. The results are published but are anonymous.
View event detailsWEBINAR - Communicating in Uncertain Times - Jeff Heasman
The webinar draws on my insurance, legal, communication and psychology qualifications. There is so much misinformation out there right now and so much anxiety. Communication skills have never been so important. This webinar provides tips on what to say and what not to say. How to say it and how not to say it. Technical knowledge is the foundation but if we cannot communicate with customers in a way that is effective, especially in the current climate, we risk alienating our customers and losing business as well as reputation. Format of the webinar Those joining will not be able to speak during the webinar but will be able to submit written questions (anonymously if they choose) and I will deal with the Q&A at the end. I have allotted 45 minutes to speak and 15 minutes for a Q&A. I will also be doing some polling during the webinar to ensure it is as interactive as possible. The results are published but are anonymous.
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Annual General Meeting
Annual General Meeting of the North Downs Insurance Institute. Please note that due to Corona Virus disruption, we will be conducting this as a conference call.
View event detailsWEBINAR Corona virus business continuity: Best Practice in Managing Teams Remotely
As you are no doubt aware businesses up and down the country are putting in place business continuity plans for the event of widespread illness from the novel coronavirus – these plans often include whole teams or offices working from home for some period of time. For many managers this may be the first experience they have of managing entire teams remotely with little time for them to consider how they may need to adjust their management styles to the situation. I am pleased to be able to offer an event that will provide your members facing this situation with the best practice in managing remote teams to allow them to prepare for this potential business continuity situation. The webinar is scheduled for an hour with 1/2 hour Q&A
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WEBINAR - Does my Bi policy cover Covid-19? (Repeat)
Alan Chandler, who is well known to our members having delivered a number of well received presentations, will be presenting an hour long simple to understand presentation on what so many policyholders are asking, which is 'does my Business interruption policy cover Covid -19 ?'. This is a REPEAT of the WEBINAR being held on Friday 27 March, which is now fully booked. Please do not join both, but allow others to book on this one.
View event detailsWEBINAR - Does my Bi policy cover Covid-19?
Alan Chandler, who is well known to our members having delivered a number of well received presentations, will be presenting an hour long simple to understand presentation on what so many policyholders are asking, which is 'does my Business interruption policy cover Covid -19 ?'.
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General Knowledge Quiz Spring 2020 CANCELLED DUE TO CONCERNS OVER CORONA VIRUS
CANCELLED DUE TO CONCERNS OVER CORONA VIRUS Back by popular demand, we are once again we are running our popular General Knowledge Quiz at the Croydon Conservative Club, just £8.00 for individuals or £28 for a team of 4 to include a curry supper.
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POSTPONED Getting Paid What You’re Really, Really Worth
UNFORTUNATELY THIS EVENT IS POSTPONED DUE TO CORONA VIRUS RESTRICTIONS Registration and light lunch 12:30 - 1:00pm Overview To help Senior Decision Makers create a business which naturally attracts higher client fees and healthier profits. - Why highly successful businesses don’t try to compete on price - Why time-based fees are so short-sighted, and miss the point - The steps you must take to position yourself as “valuable”, before you’ve even met your new client - What Advisers regularly do that reduce their value to their clients - Breaking the link between meetings, assets and fees in your client’s mind - How to elevate yourself from Good to Expert in your client’s mind - Why it’s critical to separate what clients really want from what you think they need - How to improve trust dramatically - Why most Advisers misunderstand the use of Segmentation to increase value - How to manage client expectations… and deliver service that surprises them
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The Future of Commercial Insurance Broking
Please note that Registration and a sandwich lunch will be available from 12:30pm, with the talk commencing at 1:00pm. The Future of Commercial Insurance Broking report was created by co-founder of Konsileo John Warburton alongside the CII and PKF Littlejohn. This report takes a deep dive on how the commercial insurance industry has changed over the last 10 years, as well as looking 10 years into the future and how the industry could evolve over time. Challenges of the current landscape are outlined, along with potential solutions and likely outcomes as insurance moves into the digital world to keep up with other industries and ever-increasing customer expectations. The value of brokers in the value chain is discussed along with potential methods for brokers to future-proof their career and improve client relationships even further than traditional methods commonly used today.
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Annual Dinner 2020
Our annual dinner will once again be held at Selsdon Park Hotel. Come along to network and be entertained. Please note that our usual date of the first Friday in March was double booked, and our Dinner will be held a week earlier than usual on Friday 28th February 2020 Please contact our Dinner Secretary, Maria Self secretaryiic@outlook.com
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POSTPONED Help Advisers Create Auto Referrals
POSTPONED Unfortunately, we have just been advised that due to unavoidable personal circumstances, the speaker, Bernie D'Souza will not be available. We have tried to source another speaker on the same subject, but we have not been successful at what is relatively short notice. Please note in your diaries that the event will not be running on the 14th February, and that we hope most sincerely to reschedule as soon as possible when Bernie will be available. Many thanks for your patience and understanding.
View event detailsBoost your career
Understanding yourself and how others see you to boost your career
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YPG Careers and Networking event
Come along and hear how successful insurance professionals have modelled their career paths.
View event detailsBusiness Interruption - An In Depth Look
An in depth look at BI by Alan Chandler The course will be very suitable for all insurance broking staff , any underwriters, claims staff or loss adjusting staff working in commercial insurance and anyone studying for the CII diploma subject M93 Commercial property and business interruption.
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Cocktail Making CANCELLED
The Quiz is now to be held on the 28th November 2019. We will look at dates for the cocktail making event in the early part of 2020.
View event detailsWinter General Knowledge Quiz date change to 28 NOVEMBER
Back by popular demand, we are once again we are running our popular General Knowledge Quiz at the Croydon Conservative Club, just £8.00 for individuals or £28 for a team of 4 to include a curry supper.
View event detailsWinter General Knowledge Quiz MOVED TO 28 November 2019
Apologies but due to a double booking at the venue, the quiz will now take place on 28 November 2019, all other details as before. All entrants will be contacted regarding the change and suitable arrangements made to either continue or withdraw. Thank you for your interest, and I do hope you can join us on the 28th.
View event detailsM05 - Insurance Law, Revision Day
This one day intensive revision course is designed to help you develop your exam technique and knowledge for the M05 Insurance Law module. Led by one of the UK's foremost insurance trainers , Alan Chandler, the syllabus will be explained in plain English with practical examples . All the key case law and statutes will be covered. The day will also include a mock multiple choice test , as well as an interactive opportunity to ask Alan about any areas of the syllabus where candidates are stuck. The workshop is being held on Thursday 7 November at Zurich Croydon, registration 9am for a start at 9:30am and finish at 4:30pm. A sandwich lunch will be provided.
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Presidents reception & Prizegiving 2023
Presidents Reception and Prizewinners award giving. Invitation only
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Joint Learning and Development (CPD) Conference
Join us at our next joint Learning and Development (CPD) Conference, being hosted by the Insurance Institutes of Sussex and North Downs at Lingfield Park Resort on Thursday 17 October 2019 Bookings now being taken on the Sussex website
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