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This month
Webinar: Superstar Communicator - Customer Care Skills
Customer care is essential for any business and should be central to any planning and delivery. Clients and customers are no longer loyal to one business unless you treat them well. And communication is key to this. In this virtual workshop I show you how to show you value your customers through excellent customer care skills – the Superstar Communicator way.
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In Person Event: Suicide Awareness Session
Joins us for this Suicide Awareness workshop taking place during Suicide Awareness week. David Cain is a suicide survivor and will take you on a journey of discovery around the topic. Using real life stories and up to date statistics this workshop will provide clear and useful life saving techniques for all in attendance. There are a lot of misconceptions, false narrative, and uneducated discussions online around Suicide, David brakes the taboo and soundbites and provides a real world, human approach to prevention through connection.
View event detailsLink Up North - Manchester Conference
LINK Up North, in conjunction with DAC Beachcroft, welcome you to a free half-day conference at DAC Beachcroft's new Manchester office. Diversity, equality and inclusion, and in particular the LGBTQ+ community, has found itself unnecessarily in the spotlight in recent years. The aim of this mini-conference aims to invigorate and motivate the community and those tasked with ensuring inclusivity and equality in their organisations.
View event detailsIIM Council Meeting 04.09.25
This meeting is for council members and guests to attend. Contact the Secretary for further details.
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March with Pride – Join IIM at Manchester Pride 2025!
The Insurance Institute of Manchester (IIM) is proud to walk in the Manchester LGBTQ+ Pride Parade on Saturday 23rd August 2025 – and we want YOU with us! Click the Book Now link for more information and register for a ticket.
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IIM Bitesize: The Impact of Climate Change on Subsidence
An opportunity to hear from an expert in Subsidence and the impact that the change in climate is having on this type of peril.
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In-Person Event: Emerging Professionals Networking Social
Looking to expand your professional circle and build meaningful connections? Join us for an exciting evening of networking hosted by Ecclesiastical.
View event detailsWebinar: Makin a mess? Third Parties (Rights Against Insurers) Act 2010: An Update
This session covers the scope and purpose of the Third Parties (Rights Against Insurers) Act, highlighting its application in the recent case of Makin v Protec & QBE and how the Act and it’s implications.
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Summer Social: Roof Terrace BBQ 2025
The Insurance Institute of Manchester, BIBA and iCAN invites you to a casual Roof Garden Summer BBQ on 17 July at Clyde & Co office in Manchester from 5pm to 9pm! Join us for food, drinks, networking and sunshine*! *Sunshine not guaranteed in the price of your ticket. This will be a relaxed, sociable event on the rooftop terrace of the Clyde & Co offices, with food and drink included and lots of opportunity to network and catch up with old friends and colleagues. Tickets include food and initial drinks, however there will be an additional paid bar available. Join us for what should be a great night of food, drinks, and networking with your industry. Here’s hoping for BBQ weather…well it is Manchester
View event detailsWebinar: Unlock Your Potential Through Emotional Intelligence
Emotional Intelligence or (EQ) has been cited by the World Economic Forum as a key skill for workers to have in 2025 and beyond. Join us for this webinar which is ideal for anyone wanting to get more from their relationships, increase their influence or change their leadership style.
View event detailsIIM Council Meeting 15.07.25
This meeting is for council members and guests to attend and will be held in the Gaskell Room at the Greater Manchester Chamber of Commerce.
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Style In The City 2025
Roll up, roll up! The President of the Insurance Institute of Manchester is delighted to announce that our annual Style in the City fashion show will take place on Friday 20th June 2025 at The Midland Hotel, Manchester! Sponsor packages now available! General ticket sales opening soon! Join the Ringmaster to experience a spectacle of wonder, fashion and music under the big top. We look forward to seeing you there to support Henshaws charity.
View event detailsWebinar: Conflict Resolution
Do you want to manage conflict well? For some people conflict can be awkward which means you might avoid it rather than dealing with it. Learn about 5 approaches to managing conflict and find out what your preferred method is. We are all different so learn how approaches can complement and support you.
View event detailsJubilee Prize Awards
The Jubilee Prize Awards take place annually to reward local excellent in CII examinations. Award winners are taken from local exam results, with winners invited to attend the event.
View event detailsLGBTQ+ Manchester Walking Tour 🌈🚶♂️
Join us for a fascinating walking tour of Manchester’s Gay Village, uncovering its rich LGBTQ+ history and iconic landmarks. Starting at the Vimto Statue, we’ll explore key sites, share stories of the city’s queer past, and finish the evening with a drink at The Lodge Manchester.
View event detailsFast Track to ACII Programme 2025/26 - Entry Deadline
Do you have your Certificate in Insurance and Diploma in Insurance and are you looking to progress to the next step? Do you have members of staff who started working towards their qualifications and need a bit of help moving on to ACII? We have teamed up with Insurance Training Partnership (ITP) to offer the chance to join a programme specifically designed to help achieve ACII.
View event detailsIIM Council Meeting 27.05.25
This meeting is for council members and guests to attend and will be held in the Gaskell Room at the Greater Manchester Chamber of Commerce.
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IIM & Inconnection: BIBA Conference Padel Morning
Kick off your BIBA Conference experience with an exciting Padel Event on Wednesday, 14th May from 7:30 AM - 9:30 AM at The Pollen Club, Blackfriars St, Manchester M3 2EQ just a 13-minute walk from Manchester Central! Hosted by The Insurance Institute of Manchester and Inconnection, this is the perfect way to start your day at BIBA and get active while networking. Register on the event page to secure your place!
View event detailsWebinar: The Art of Listening to What People Don't Say
When listening to customers and colleagues, it is as important to understand what they don't say as what they do say. We are all guilty of cloaking messages and there can be a number of reasons for this. Being left to read between the lines can have disastrous consequences. The skills taught in this webinar will add great insight and value to the relationships you build with customers and colleagues.
View event detailsWebinar: Digging Below the Surface - Introduction to Construction
A bitesize introduction into the world of construction presented by Tracy Keep from Gallagher. Tracy is an expert in her field and has wealth of knowledge and experience surrounding the topic of construction. This session with cover the key areas of construction from JCT contracts and Liability, to a claims scenario in which you can put your knowledge to the test. There is also the opportunity for a quick Q&A session to round up the session.
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