Save the Date: The role of ESG in bridging the trust gap and bringing the industry closer to the customer
The role of ESG in bridging the trust gap and bringing the industry closer to the customer.
In an industry where customer trust is both vital and fragile, ESG principles offer a powerful framework to rebuild and strengthen relationships. This webinar explores how ESG can go beyond regulatory checkboxes to become a strategic lever for connection, credibility and customer-centric innovation. Whatever role you are in, this session will provide you with the tools and perspective to turn ESG from a compliance requirement into a customer loyalty driver.
Learning outcomes:
- identify key ways in which ESG principles can be leveraged to bridge the trust gap
- understand how integrating ESG factors into operations can strengthen customer relationships and align the industry more closely with evolving societal expectations
- implement a strategy to embed ESG principles into customer engagement and communication practices, with the goal of building trust and long-term loyalty
Venue
- Online event
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.