Save the Date: Bridging the Generational Gap - overcoming the challenges dealing with older and more experienced clients

When Nick first wanted to move into a sales role in his mid-late twenties, he was told he did not have enough grey hair! Thirty years later, and sadly this is no longer a problem he faces! However a consistent theme in conversations with our clients, are the challenges that their younger, inexperienced employees face dealing with more experienced clients. Examples include young underwriters dealing with experienced brokers, as well as young brokers dealing with older clients and prospects. This session explores some of the key challenges and provides some practical tools that young professional can use to overcome them.

Learning objectives:
- to understand the key challenges for younger, less experienced insurance professionals dealing with older, more experienced clients, prospects and brokers
- to develop practical skills and approaches to overcome these challenges

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