Webinar: Superstar Communicator - Customer Care Skills
Customer care is essential for any business and should be central to any planning and delivery. Clients and customers are no longer loyal to one business unless you treat them well. And communication is key to this. In this virtual workshop I show you how to show you value your customers through excellent customer care skills – the Superstar Communicator way.
Learning Objectives
- How to demonstrate you value your customers.
- Recalling receiving poor customer experiences, learning and avoiding these mistakes
- Creating different ways for your customers to communicate with you – and how to ensure they feel listened to.
- Measuring the positive impact of better customer care including collecting testimonials
Speaker
Susan Heaton-Wright/International Speaker/SuperStar Communicator
Susan is a multi-award winning business woman; International Keynote Speaker, former Prize Winning Opera singer, author, podcaster and the founder of SuperStar Communicator empowering emerging leaders to communicate with impact, confidence, clarity and credibility in all business conversations and to be noticed for career success. These include delivering speeches, presenting ideas and opinions, pitching for investment, public speaking and being effective in meetings. She is passionate about everyone presenting the best version of themselves; being authentic and being able to speak and communicate with their personality.
Her company works with many pharmaceutical, financial services, International Professional Associations, Professional Services and multi-national companies and she has worked with attendees from more than 140 countries world wide. Susan has delivered Keynote Speeches throughout the United Kingdom; in Italy, France, Belgium, The Netherlands, Eire, UAE and Lithuania as well as virtual and hybrid delivery. Susan is a launch launch leader for EMEA leadership programmes for HBA. In 2020 she was named as a top 100 Influential Female Entrepreneurs in UK.
Venue
- Online event
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.